Lord Marcus Finuliar
Spruce Grove,Canada
Summary
Hospitality professional with extensive experience in enhancing guest satisfaction and maintaining financial accuracy at Holiday Inn Express and Suites and Nova Hotels. Proven expertise in account reconciliation and team collaboration, resulting in increased operational efficiency. Proficient in data analysis and property maintenance, fostering a service-oriented and secure environment.
Overview
24
24
years of professional experience
Work History
Hotel Night Auditor
Holiday Inn Express and Suites
07.2017 - 06.2023
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Reviewed daily financial statements and completed end-of-day paperwork in Opera with 100% accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Promoted a safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.
- Supported the training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Generated and printed daily financial reports to track hotel performance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with vendors for repair and maintenance of hotel.
Night Security Guard
Competition-Chevrolet
09.2024 - 10.2024
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Documented incidents meticulously, aiding in investigations and resolution of security breaches.
- Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
- Handled sensitive information discreetly while maintaining confidentiality at all times in accordance with company policy.
- Conducted regular audits of security equipment, guaranteeing optimal functionality during critical moments.
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
- Ensured safety and security of the premises by conducting thorough patrols and monitoring surveillance equipment.
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
- Collaborated closely with fellow security officers, fostering a strong team dynamic that enhanced overall effectiveness.
- Improved overall facility security by identifying potential risks and implementing appropriate countermeasures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Property Maintenance Worker
Grove and Windermere Estates
09.2017 - 03.2023
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Conducted routine inspections of properties to identify potential hazards and necessary repairs.
- Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
- Increased safety on properties by conducting regular fire alarm tests, replacing faulty smoke detectors, and ensuring emergency exits were clear and accessible.
- Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
- Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
- Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
- Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
- Collaborated with property managers to develop cost-effective maintenance plans for each property.
- Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
- Proactively identified opportunities for improvement in property maintenance processes, making recommendations to management for necessary changes.
- Reduced downtime of facilities by implementing preventative maintenance schedule.
- Enhanced tenant communications regarding maintenance schedules and updates, improving overall satisfaction.
- Coordinated with property management to prioritize and schedule maintenance tasks effectively.
- Collaborated with contractors for major repairs, ensuring work was completed to high standards.
- Conducted emergency repairs to minimize damage and restore functionality, ensuring tenant comfort and safety.
- Replaced worn or broken parts on machines and equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Executed tasks within time and budget constraints.
Train Conductor
CN Rail
06.2023 - 01.2024
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
- Evaluated track conditions during travel, reporting any abnormalities that could impact the safety or efficiency of train operations.
- Improved on-time performance with effective communication between train crew members and dispatchers.
- Participated in ongoing training programs to stay current with industry best practices and regulatory changes.
- Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
- Reduced service disruptions by quickly identifying and resolving mechanical issues before they escalated.
- Communicated through various methods to conduct train movement.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Prepared forms, required reports, switch lists and train orders daily.
- Performed air brake and electrical connection coupling.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
- Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
Food Service Supervisor
Tim Horton's
12.2015 - 06.2017
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Tracked food production levels, meal counts and supply costs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Restaurant Manager
Jollibee Foods Corporation
05.2001 - 02.2013
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all Government hygiene and food safety regulations.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Motivated staff to perform at peak efficiency and quality.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Front Desk Night Auditor
Nova Hotels
11.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Audited daily financial transactions, verifying accuracy and reconciling discrepancies promptly.
- Provided exceptional customer service, addressing guest inquiries and resolving issues effectively.
- Maintained accurate records of room availability and reservations, supporting overall hotel operations.
- Implemented process improvements to enhance night audit workflows, increasing operational efficiency.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Monitored security systems overnight, ensuring guest safety and property protection consistently.
- Coordinated with housekeeping and maintenance teams to address guest needs and uphold quality standards.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Reviewed checklist on daily basis and planned shift accordingly.
- Balanced hotel accounts and resolved discrepancies.
- Identified opportunities for process improvements within night audit operations resulting in streamlined workflows.
- Coordinated with vendors for repair and maintenance of hotel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintenance Technician
Holiday Inn Express Hotel
10.2024 - Current
- Conducted regular inspections to ensure compliance with safety and maintenance standards.
- Performed preventive maintenance on HVAC systems, ensuring optimal performance and energy efficiency.
- Managed inventory of tools and spare parts, ensuring availability for timely repairs and projects.
- Implemented maintenance schedules that minimized downtime and maximized productivity across facilities.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Enhanced building security by upgrading and maintaining security systems and hardware.
Education
Diploma - Accounting And Finance
Accounting And Payroll Administration
Calgary, AB12.2022
Healthcare Aid -
MTG Healthcare Academy
Edmonton, AB10.2018
Bachelor of Science - Business Management
Urdaneta City University
Pangasinan, Philippines03.2009
Skills
- Service Standards
- Inventory Management
- Front of House Operations
- Guest Satisfaction
- Training and Development
- Safe Work Practices
- Staff Scheduling
- Teamwork and Collaboration
- Service Delivery Management
- Team Relationships
- Purchasing
- Business Administration
- Supply Ordering and Management
- Hospitality Management
- Administrative support
- Oral and written communications
- Time management
- Reservation Processing
- Data Analysis
- Account Reconciliation
- Report Generation
- Time Management
- Records Management
- Hospitality Service Expertise
- Analytical Thinking
- Punctual and Dependable
- Payment Oversight
- Financial Statements Expertise
- Complaint Resolution
- Revenue Balancing
- Verbal and Written Communication
- Account Balancing
- Transportation Arrangements
- Administrative Support
- Registration Assistance
- Audit Reporting
- Security equipment use
- CCTV Systems
- CCTV Surveillance
- Fire Safety Knowledge
- Threat Assessment
- Emergency Response
- Patrol techniques
- Vigilance Awareness
- Alarm monitoring
- Work ethic
- Workplace Safety
- Patrolling
- Handyman Services
- Tile Installation
- Snow Removal
- Lighting Maintenance
- Drywall Repair
- Electrical Repairs
- Scheduling Coordination
- Appliance troubleshooting
- Preventative Maintenance
- Smoke detector testing
- Appliance Repair
- Building Maintenance
- Property Management
- Waste Management
- Contractor Management
- Facilities Management
- Hand and power tool use
- Safety Protocols
- Personnel Training
Awards and Certificates
- PRESIDENTIAL AWARDEE FOR PERFORMANCE EXCELLENCE - Food, Service & Cleanliness, Sales, & NIC
Jollibee Foods Corporation (2004, 2005, 2007, 2008)
- CERTIFICATE OF ACHIEVEMENT - Systematic Consultative Selling
Jollibee Foods Corporation (2009)
- CERTIFICATE OF PARTICIPATION - Systematic Managerial Analysis : Situational Analysis and Problem Analysis
Jollibee Foods Corporation (2008)
- CERTIFICATE OF ATTENDANCE - Crew Leader Development Program
Jollibee Foods Corporation (2006)
- CERTIFICATE OF COMPELTION - Technolux Equipments Operators Training (TAYLOR, FRYMASTER, MANITOWOC)
Technolux Corporation (2005)
- CERTIFICATE OF COMPELTION - Field Service Seminar (MANITOWOC ICE MACHINES)
Makati, Philippines (2005)
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Timeline
Front Desk Night Auditor
Nova Hotels
11.2024 - Current
Maintenance Technician
Holiday Inn Express Hotel
10.2024 - Current
Night Security Guard
Competition-Chevrolet
09.2024 - 10.2024
Train Conductor
CN Rail
06.2023 - 01.2024
Property Maintenance Worker
Grove and Windermere Estates
09.2017 - 03.2023
Hotel Night Auditor
Holiday Inn Express and Suites
07.2017 - 06.2023
Food Service Supervisor
Tim Horton's
12.2015 - 06.2017
Restaurant Manager
Jollibee Foods Corporation
05.2001 - 02.2013
Diploma - Accounting And Finance
Accounting And Payroll Administration
Healthcare Aid -
MTG Healthcare Academy
Bachelor of Science - Business Management
Urdaneta City University