Lordina Asante-Boamah
Windsor,ON
Summary
Dedicated and results-oriented professional with a solid background in customer service, finance support and administrative processes. Adept at fostering strong customer relationships, skilled in communication, problem solving and team collaboration. I am also committed to delivering exceptional results and contributing positively to organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor/ Bank Teller
Absa Bank Ghana Limited (Takoradi Harbor Branch)
Takoradi, Ghana
02.2021 - 12.2022
- Provided financial guidance to customers to meet their short term and long-term financial goals
- Cross sold bank services to existing customers including ensuring customer satisfaction with patience and a positive attitude
- Managed and processed standard teller transactions with an execution of 100% cash and credit transactions ensuring totals matched the recorded receipts
- Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper banking policies
- Led successful card issuance campaigns resulting in a 10% increase in debit and credit card usage.
Customer Service Representative- National Service
Bajfreight & Logistics Limited
Takoradi, Ghana
09.2019 - 09.2020
- Managed more than 20 incoming phone calls per day and ensured prompt forwarding to appropriate departments
- Processed more than 50 staff loans, renewed port passes and handles daily payment transactions using SAP software
- Maintained a tidy and organized reception area, providing efficient administrative support
- Completed 50 -100 cheques issuances per week.
Education
Master of Management - International Accounting and Finance
Odette School of Business, University of Windsor
Windsor, ON02.2024
Bachelor of Science - Accounting Option
Central University
Ghana-West Africa06.2019
Skills Highlights
- Solid communication and relationship-building skills
- Strong interpersonal skills, both written and oral
- Problem-solving and analytical abilities
- Proficiency in MS Office Suite and SAP software
- Team player with a dedication to task accomplishment
- Open-minded and eager to learn new concepts.
REFERENCES
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Service Advisor/ Bank Teller
Absa Bank Ghana Limited (Takoradi Harbor Branch)
02.2021 - 12.2022
Customer Service Representative- National Service
Bajfreight & Logistics Limited
09.2019 - 09.2020
Master of Management - International Accounting and Finance
Odette School of Business, University of Windsor
Bachelor of Science - Accounting Option
Central University
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