Summary
Overview
Work History
Education
Skills Highlights
REFERENCES
Timeline
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Lordina Asante-Boamah

Windsor,ON

Summary

Dedicated and results-oriented professional with a solid background in customer service, finance support and administrative processes. Adept at fostering strong customer relationships, skilled in communication, problem solving and team collaboration. I am also committed to delivering exceptional results and contributing positively to organizational success.

Overview

3
3
years of professional experience

Work History

Customer Service Advisor/ Bank Teller

Absa Bank Ghana Limited (Takoradi Harbor Branch)
Takoradi, Ghana
02.2021 - 12.2022
  • Provided financial guidance to customers to meet their short term and long-term financial goals
  • Cross sold bank services to existing customers including ensuring customer satisfaction with patience and a positive attitude
  • Managed and processed standard teller transactions with an execution of 100% cash and credit transactions ensuring totals matched the recorded receipts
  • Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper banking policies
  • Led successful card issuance campaigns resulting in a 10% increase in debit and credit card usage.

Customer Service Representative- National Service

Bajfreight & Logistics Limited
Takoradi, Ghana
09.2019 - 09.2020
  • Managed more than 20 incoming phone calls per day and ensured prompt forwarding to appropriate departments
  • Processed more than 50 staff loans, renewed port passes and handles daily payment transactions using SAP software
  • Maintained a tidy and organized reception area, providing efficient administrative support
  • Completed 50 -100 cheques issuances per week.

Education

Master of Management - International Accounting and Finance

Odette School of Business, University of Windsor
Windsor, ON
02.2024

Bachelor of Science - Accounting Option

Central University
Ghana-West Africa
06.2019

Skills Highlights

  • Solid communication and relationship-building skills
  • Strong interpersonal skills, both written and oral
  • Problem-solving and analytical abilities
  • Proficiency in MS Office Suite and SAP software
  • Team player with a dedication to task accomplishment
  • Open-minded and eager to learn new concepts.

REFERENCES

                                                      REFERENCES AVAILABLE UPON REQUEST

Timeline

Customer Service Advisor/ Bank Teller

Absa Bank Ghana Limited (Takoradi Harbor Branch)
02.2021 - 12.2022

Customer Service Representative- National Service

Bajfreight & Logistics Limited
09.2019 - 09.2020

Master of Management - International Accounting and Finance

Odette School of Business, University of Windsor

Bachelor of Science - Accounting Option

Central University
Lordina Asante-Boamah