LORDELIE DABUET
Citrus Heights
Summary
Experienced operations and office management professional with a strong background in customer service and basic accounting. Reliable with a good work ethic. Known for self-motivation and effective teamwork skills. Maintains a professional demeanor while embracing change and challenges.
Overview
38
38
years of professional experience
Work History
Department Lead, Passenger Services
Macroasia Airport Ground Handling Services
Lapu-Lapu City
10.2018 - 06.2025
- Direct personnel in fulfilling responsibilities related to passenger handling for an airline, maintaining elevated customer satisfaction for seamless and pleasant travel experiences.
Station Officer
Miascor Airport Ground Handling Services
Lapu-Lapu City
11.2017 - 08.2018
- Oversaw station's routine ground handling activities, verifying adherence to all regulatory safety standards while providing superior service to all customers throughout business units.
Operations Officer
Transnational Aviation Support Services Inc.
Lapu-Lapu City
04.2017 - 10.2017
- Oversee airport ground operations, ensuring services align with standards established by airline clients.
Customer Experience Supervisor
Ford, Fairlane Automotive Ventures Incorporated
Cebu City
07.2015 - 03.2017
- Guarantee customer satisfaction with overall service experience in dealership by addressing customer needs and preferences.
Supervisor, Airport Services Department
Air Philippines Corporation
Lapu-Lapu City
01.1999 - 08.2011
- Overseeing compliance with technical policies, procedures, and guidelines governing daily station flight operations and management.
Customer Service Agent
Air Philippines Corporation
Lapu-Lapu City
01.1996 - 01.1998
- Coordinated check-in processes for passengers and baggage by managing necessary documentation during pre-departure phase and offering vital assistance throughout departure and arrival activities.
Revenue Auditor
Grand International Airways
Pasay City
01.1995 - 01.1996
- Evaluate, document, and compile reports related to daily revenue sales collection.
Foreign Accounts Processor
Philippine Veterans Bank
Makati City
01.1993 - 01.1995
- Facilitate processing and tracking of all outgoing and incoming foreign remittances and generate essential reports as necessary.
Teller
Far East Bank and Trust Company
Mandaue City
01.1987 - 01.1992
- Served as front liner providing diverse services to clients, including deposits, withdrawals, and payment acceptance; managed daily transaction balancing and prepared necessary reports periodically.
Education
Bachelor of Science - Commerce, Major in Accounting
University of San Carlos
Cebu City, Cebu, Philippines03.1987
High School Diploma -
Inmaculate Concepcion
Cebu City, Cebu, Philippines03.1983
Skills
- Customer relations
- Administrative management
- Organizational growth
- Verbal and written communication
- Classroom management
Languages
Filipino
Native/ Bilingual
Timeline
Department Lead, Passenger Services
Macroasia Airport Ground Handling Services
10.2018 - 06.2025
Station Officer
Miascor Airport Ground Handling Services
11.2017 - 08.2018
Operations Officer
Transnational Aviation Support Services Inc.
04.2017 - 10.2017
Customer Experience Supervisor
Ford, Fairlane Automotive Ventures Incorporated
07.2015 - 03.2017
Supervisor, Airport Services Department
Air Philippines Corporation
01.1999 - 08.2011
Customer Service Agent
Air Philippines Corporation
01.1996 - 01.1998
Revenue Auditor
Grand International Airways
01.1995 - 01.1996
Foreign Accounts Processor
Philippine Veterans Bank
01.1993 - 01.1995
Teller
Far East Bank and Trust Company
01.1987 - 01.1992
Bachelor of Science - Commerce, Major in Accounting
University of San Carlos
High School Diploma -
Inmaculate Concepcion