Lorainne Romero
Ontario
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team management. Committed to personal, professional and organizational growth, I thrive on new challenges and consistently exceeding expectations. Proficient in Microsoft Office, bilingual in English and Spanish and adept in prioritizing tasks effectively.
Overview
10
10
years of professional experience
Work History
Starbucks
Shift Supervisor
01.2022 - Current
- Managed cash flow going in and out of drawers.
- Completed opening and closing procedures.
- Documented inventory of items that are received.
- Managed a positive, friendly service ensuring a quality experience for both customer and team members.
- Assisted in training newer employees on opening, closing and shift procedures.
Client Service Specialist II
Avery Products Corporation
09.2019 - 01.2022
- Assisted with creating articles for our website's help center.
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded all required metrics and KPI goals.
Senior Game Advisor
GameStop
03.2015 - 04.2018
- Organized games according to corporate plans for regular displays and special promotions.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Tested consoles in order to provide complete information to customers.
- Recommended gaming merchandise and accessories based on custom requirements.
Education
No Degree - Teaching
Mt. San Antonio College
Walnut, CA05-2025
Skills
- Team Management
- Customer Service
- Leadership
- Detail Oriented
- Billingual (English & Spanish)
- Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
- Printer Troubleshooting (Inkjet & Laser)
- Microsoft Windows 10 & 11
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft Office
Microsoft Windows
Avaya
Timeline
Starbucks
Shift Supervisor
01.2022 - Current
Client Service Specialist II
Avery Products Corporation
09.2019 - 01.2022
Senior Game Advisor
GameStop
03.2015 - 04.2018
No Degree - Teaching
Mt. San Antonio College
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