Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loraine Ashley Pratt

Moncton,New Brunswick

Summary

Dedicated professional with experience at OMNI Quality Living, skilled in dietary needs and health monitoring. Proven ability to enhance team efficiency through training and adherence to care plans. Recognized for delivering compassionate emotional support while ensuring client dignity and safety. Strong multitasking and organization skills drive exceptional service outcomes. I am seeking to align myself with a progressive company that is poised for strong growth and success.

Overview

15
15
years of professional experience

Work History

PSW

OMNI Quality Living
Moncton, NB
06.2022 - 12.2025
  • Assisted clients with daily living activities, ensuring health, safety and dignity.
  • Monitored and documented client health status, reporting changes to supervisor and head LPN.
  • Aided in the fulfillment of personalized care plans.
  • Trained new staff on caregiving techniques and safety protocols, enhancing team efficiency.
  • Adhered to Occupational Health and Safety Regulations

Customer Service Representative

HGS - Hinduja Global Solutions
Moncton, NB
09.2023 - 07.2024
  • Resolved customer inquiries, ensuring timely and accurate information delivery.
  • Managed escalated issues effectively, maintaining high levels of customer satisfaction.
  • Collaborated with team members to improve service processes and enhance overall efficiency.
  • Utilized GENESYS software to track interactions, document feedback, and streamline support operations.

Manager

Via Restaurant & Lounge
Nassau, Bahamas
09.2010 - 01.2020
  • Oversaw daily operations to ensure exceptional guest experiences and service quality.
  • Trained onboarding staff.
  • Fostered a positive work environment through effective communication and conflict resolution techniques.
  • Managed inventory control systems, reducing waste and optimizing stock levels.
  • Coordinated event planning and execution, driving increased customer engagement and satisfaction.

Education

Associate of Science - Health Information Management

Eastern College
Moncton, NB
07-2027

Certifcate - Personal Support Worker

Atlantic Knowledge Institute
Moncton, NB
05-2024

Culinary Certificate - Cook

NBCC
Moncton, NB
06-2022

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Nutrition support
  • Emergency preparedness
  • Health monitoring
  • Toileting assistance
  • First aid and safety
  • Efficient
  • Multitasking and organization
  • Time management
  • Respectful and compassionate
  • Incident reporting
  • Care plan adherence
  • Care plan assessment

Timeline

Customer Service Representative

HGS - Hinduja Global Solutions
09.2023 - 07.2024

PSW

OMNI Quality Living
06.2022 - 12.2025

Manager

Via Restaurant & Lounge
09.2010 - 01.2020

Associate of Science - Health Information Management

Eastern College

Certifcate - Personal Support Worker

Atlantic Knowledge Institute

Culinary Certificate - Cook

NBCC
Loraine Ashley Pratt