Loraine Thibodeau
Miramichi,NB
Summary
Detailed professional offering years of experience in food service. Demonstrated proficiency in preparing and serving appetizing and delicious food compliant with predefined portion control procedures. Well-versed with protocols for safe and sanitary preparation of food items.
Years of Experience working in call center,Working one on one and
Reliable
Experience in Home care,Personal care,Dressing and bathing,
Giving meds and Feeding
Transferring in and out of bed,
Overview
19
19
years of professional experience
Work History
Prep Cook
Miramichi Hospital
Miramichi N.B
08.2016 - Current
- Washed, peeled and cut various fruits and vegetables to prepare for serving.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Practiced proper safety and sanitation standards.
- Prepared ingredients for menu items.
- Cleaned and organized kitchen areas.
- Washed, chopped,and vegetables and ingredients.
- Trained and assisted new kitchen staff members.
- Managed opening and closing shift kitchen tasks.
House Cleaner
Miramichi Hospital
Miramichi N.B
10.2018 - 02.2019
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
Cook Supervisor
Pizza Delight
Miramichi, NB
09.2013 - 08.2016
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Prepared and served over nutritious meals each day.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Managed team of staff, monitored productivity and developed improvement plans to maximize performance.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Call Center Customer Service Representative
Rogers Call Centre - Moncton
Moncton, NB
06.2005 - 09.2013
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Followed up with customers about resolved issues and completed to maintain high standards of customer service.
- Worked in Quality,billing,Retention
- Sales home phone,Cable,Internet and cell phones.
Education
High School Diploma - undefined
James M. Hill Memorial High School
Miramichi, NB06.1990
Early Childhood Education One And Two - Child Care
New Brunswick Community College Miramichi
11.1992
Skills
Certified in First Aid and CPR
Able to work Under minimal supervision
Hard worker and welling to work
Have Reliable transportion to and from work
Experience in home care,Child care and call center
Criminal Record Check Nov 2018
- Food inspection
- Stocking and replenishing
- Adherence to recipes
- Performance improvement
- Ingredient preparation
- Dependable and reliable
- Teamwork
- Kitchen organization
- Quick-learning
Timeline
House Cleaner
Miramichi Hospital
10.2018 - 02.2019
Prep Cook
Miramichi Hospital
08.2016 - Current
Cook Supervisor
Pizza Delight
09.2013 - 08.2016
Call Center Customer Service Representative
Rogers Call Centre - Moncton
06.2005 - 09.2013
High School Diploma - undefined
James M. Hill Memorial High School
Early Childhood Education One And Two - Child Care
New Brunswick Community College Miramichi
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