Lorae Woytuik
Calgary,Alberta
Summary
I have almost 20 years of accumulated customer service, retention, and relationship building. I am comfortable being the medium point of contact to ensure smooth and clear communication between ourselves and our clients or partner relationships. I have previously have tracked and reported failures wether they be from use, manufacturing, or installation resulting in saved relationships and hours of manpower by doing so. I have also worked closely with marketing for both internal and external communications are not only beautiful but accurate.
Overview
16
16
years of professional experience
Work History
Warranty Coordinator
Mattamy Homes
10.2020 - 03.2023
- Addressed homeowner concerns over phone and email
- Sorted and catalogued paperwork for storage
- Assisted in seasonal email distribution
- Set up three month and final warranty inspections
- Database management
- Order processing and tracking
- Communicated with trades for work orders
- Tracked trends to find product or installation failures
- Coordinate field personnel schedules
- Educated homeowners on products or best practices for concerns
- Evaluated new or existing concerns for scheduling
- Communication tracking
- Creation and execution of new and updated Standard Operating Procedure
- Trained new employees on systems and warranty standards
- Purchase Orders for payment of labour or parts.
Phone Operator
Stride Management
04.2018 - 03.2020
- Answered phones in a timely manner
- Input ticket orders for various Charities.
Commercial & Maintenance Project Coordinator
Bekmar Mechanical Ltd
08.2017 - 04.2018
- Managed Sales, Information, and Estimating inboxes
- Create bidding document folders for estimator
- Assist in sending estimated projects
- Maintain commercial project communication
- Ensure deadlines and schedules are met
- Book technicians in Calendar for both commercial, maintenance, and service work
- Answer phones and emails in a timely fashion
- Saving and filing meeting minutes and safety documentation
- Ensure all regular maintenance contracts are fulfilled
- Create and send fixture quotations to General Contractors, Service and Maintenance clients
- Maintain logs of vehicle maintenance
- Create project binders/folders and ensure all information is available to technicians.
Construction & Warranty Coordinator
Hopewell Residential
09.2015 - 06.2017
- Managed homeowner concerns via phone and email
- Transitioned all Warranty field employees to paperless
- Created templates and effective email techniques for mass sent emails
- Set up three month and final warranty inspections
- Created Seasonal letters for new homeowners
- Database management
- Order processing and tracking
- Communicated with trades for work orders
- Tracked trends to find product or installation failures
- Permitting, Atco and other new home Applications
- Coordinate field personnel schedules
- Educated homeowners on products or best practices for concerns
- Evaluated new or existing concerns for scheduling
- Communication tracking
- Creation and execution of new and updated Standard Operating Procedure
- Trained new employees on systems and warranty standards
- Purchase Orders for payment of labour or parts.
Small and Medium Business Representative & Loyalty and Retention Specialist
Telus Communications
01.2011 - 07.2013
- Order fulfilment for the intake call agents
- Developmental Opportunities including specialized technician support
- Answering calls and acquiring new clients
- Maintaining clients while finding a solution that fits the company
- Organizing fundraising events
- Escalation management, assisting the VP’s and Managers with client accounts
- Recipient of the SMB Cares award for work with fundraisers and charities
- Order processing in between phone calls or for other inbound call agents
- Outbound call campaigning for specialized call lists and regular call lists
- Answer phones in a professional and efficient manner
- Maintaining clients while finding a solution that fits the company
- Assisting in the growth and development of new employees
- Active Spirit Crew member, helping to coordinate fun office events.
Assistant Store Manager
Wind Mobile
07.2009 - 01.2010
- Inventory management process creation and execution
- Personal interactions with customers to ensure customer satisfaction
- Troubleshooting customer issues and concerns
- Creating brand awareness within Calgary communities
- Accountable for all the money held on premises and nightly bank deposits
- Acting intern manager, daily managerial duties
- Hire and train sales consultants.
Sales Associate
Rogers Plus
06.2007 - 07.2009
- Maintain client accounts
- Assisted in the purchase and education of phone products and plans
- Accountable for nightly bank deposits
- Daily and weekly reporting to sales targets
- Brought on new business or added to existing client accounts
- Inventory of hardware and accessories.
Education
Grade 12 Diploma -
ST. FRANCIS HIGH SCHOOL
Computer Science (Comp200) -
UNIVERSITY OF ATHABASCA
Nail Technician Certification -
DELMAR COLLEGE OF ESTHETICS & WELLNESS
Skills
- Vendor Management
- Staff Management
- Facilities Maintenance
- Appointment Scheduling
- Report Preparation
- Administrative Management
- Data Entry
- Complaint Resolution
- Scheduling
- Account Updating
- Data Collection
- Consultative Sales
- Sales Development
- Promotional Support
- Order Processing
- Business Development
- Inventory Control
- Upselling
- Payment Processing
- Product Sales
- Administrative Support
- Event Coordination
- Document Scanning
- Customer Retention
Languages
English
Native or Bilingual
Timeline
Warranty Coordinator
Mattamy Homes
10.2020 - 03.2023
Phone Operator
Stride Management
04.2018 - 03.2020
Commercial & Maintenance Project Coordinator
Bekmar Mechanical Ltd
08.2017 - 04.2018
Construction & Warranty Coordinator
Hopewell Residential
09.2015 - 06.2017
Small and Medium Business Representative & Loyalty and Retention Specialist
Telus Communications
01.2011 - 07.2013
Assistant Store Manager
Wind Mobile
07.2009 - 01.2010
Sales Associate
Rogers Plus
06.2007 - 07.2009
Grade 12 Diploma -
ST. FRANCIS HIGH SCHOOL
Computer Science (Comp200) -
UNIVERSITY OF ATHABASCA
Nail Technician Certification -
DELMAR COLLEGE OF ESTHETICS & WELLNESS
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