Loradel Oandasan
Penticton,BC
Summary
Dynamic leader with extensive experience at McDonald's Philippines, excelling in roles from Trainee to People Development Manager. Demonstrated expertise in enhancing customer satisfaction and ensuring food safety, backed by a talent for multitasking and a positive attitude. Proven track record in staff development and operational excellence, achieving significant improvements in service delivery.
Overview
17
17
years of professional experience
Work History
Food Service Worker
McDonald's Restaurant
08.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and inquires.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
People Development Manager
GADC(McDonald’s Philippines)
02.2020 - 07.2023
- Responsible for administering the People System in the restaurant including crew recruitment, training, and scheduling that assist in driving the success of the restaurant.
- Schedules, plans, and conduct crew meeting and other events in the restaurant.
- Determines labor needs and budget.
- Ensures that crew schedule guidelines are followed.
- Ensures that people minimums in the restaurant are in place at all times.
- Leads and facilitate crew performance calibration and evaluation.
- Determine restaurant training needs.
- Select and train Crew Trainers.
- Maintains and ensures all training materials are available and accessible in the restaurant.
Customer Experience Manager
GADC(Mcdonald’s Philippines)
03.2019 - 01.2022
- Responsible for leading the team of Crew and Managers to deliver an exceptional customer service experience to our customers.
- Manage and maintain service initiative.
- Coordinates and communicates with other Managers in achieving restaurant goals and objective.
- Ensure all crew and managers are knowledgable on local and market events or promotion.
- Acts as Safety Officer in the Restaurant.
Food Safety Manager
GADC(McDonald’s Philippines)
06.2018 - 03.2019
- Ensures crew and manager follow correct food safety procedures.
- Monitors hygiene and sanitation standards in the restaurant.
- Complies with the government food safety standards.
- Follow up operational procedures related to food safety complaints.
- Prepare the restaurant and the team for health inspections and follow up on action items.
- Lead and follow up the restaurant in pest prevention program.
Shift Manager
GADC(McDonald’s Philippines)
09.2008 - 05.2018
- Review guest counts and sales projection.
- Uses Shift Management tool and accomplishes pre-shift, during the shift and post shift task.
- Communicates shift target to crew and managers and follow up the execution on shift.
- Identify shift danger zones and root cause.Provides direction and coaching.
- Ensures that primary and secondary responsibilities of crew and managers are followed.
- Adheres to company’s policy.
Manager Trainee
GADC(McDonald’s Philippines)
04.2008 - 09.2008
- Responsible for administering the People System in the restaurant including crew recruitment, training, and scheduling that assist in driving the success of the restaurant.
- Schedules, plans, and conduct crew meeting and other events in the restaurant.
- Determines labor needs and budget.
- Ensures that crew schedule guidelines are followed.
- Ensures that people minimums in the restaurant are in place at all times.
- Leads and facilitate crew performance calibration and evaluation.
- Determine restaurant training needs.
- Select and train Crew Trainers.
- Maintains and ensures all training materials are available and accessible in the restaurant.
Education
Bachelor Of Science In Hotel And Restaurant Manage - Hospitality Management
Divine Word College of Calapan
Calapan City Oriental Mindoro PhilippinesSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer oriented
Timeline
Food Service Worker
McDonald's Restaurant
08.2023 - Current
People Development Manager
GADC(McDonald’s Philippines)
02.2020 - 07.2023
Customer Experience Manager
GADC(Mcdonald’s Philippines)
03.2019 - 01.2022
Food Safety Manager
GADC(McDonald’s Philippines)
06.2018 - 03.2019
Shift Manager
GADC(McDonald’s Philippines)
09.2008 - 05.2018
Manager Trainee
GADC(McDonald’s Philippines)
04.2008 - 09.2008
Bachelor Of Science In Hotel And Restaurant Manage - Hospitality Management
Divine Word College of Calapan
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