Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lora Sawyer

Wahnapitae,ON

Summary

Adept at steering high-stakes projects to success, I elevated customer engagement and satisfaction at Julcasco Inc through innovative event management and culinary creativity. My leadership and decision-making skills fostered team efficiency and a notable increase in event quality, aligning with employer needs for excellence in service and operational management.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager

Julcasco Inc
07.2016 - 06.2023
  • Managed event logistics, ensuring seamless execution and positive experiences for all attendees.
  • Implemented innovative event concepts that increased attendee engagement and generated positive feedback.
  • Created, maintained and distributed event orders.
  • Successfully coordinated multiple events simultaneously, maintaining strict adherence to deadlines and budgets.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Maintained and distributed information for functions and events.
  • Maximized venue utilization through careful space planning, ensuring optimal flow for attendees during events.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Devised seasonal menus using fresh, local ingredients for an ever-changing culinary experience for patrons.
  • Prepared and served various food items in fast-paced environment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shop Owner

Geertsy's Place
06.2012 - 06.2016
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Managed day-to-day business operations.

Manager

Julcasco Inc
06.2007 - 08.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Maximized fundraising potential for charitable causes linked to the sporting events through creative sponsorship packages and promotional efforts.
  • Drove continuous improvement in event organization by soliciting feedback from participants, stakeholders, and staff, and implementing necessary changes for future success.
  • Streamlined event operations by developing efficient processes and coordinating cross-functional teams.
  • Managed budgets for multiple events simultaneously, ensuring cost-effective allocation of resources without compromising quality.
  • Built a loyal client base through excellent customer service skills, fostering long-term partnerships with clients and vendors alike.
  • Increased revenue by negotiating favorable contracts with sponsors and advertisers.
  • Designed visually appealing stage setups, enhancing the overall atmosphere of events.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.

Kitchen Manager

Westside Commercial Corp
06.1996 - 03.2008
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

DSW - Developmental Service Worker

Georgian College
Barrie, ON
06-2000

High School Diploma -

Huntsville High
Huntsville, ON
01-1997

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Project management
  • Verbal and written communication
  • Documentation and reporting
  • Food handling
  • Culinary creativity
  • Allergen awareness
  • Food plating and presentation
  • Kitchen equipment operation and maintenance
  • Payment processing

Languages

English
Full Professional

Certification

  • SafeCheck Advanced Food Safety Certificate
  • Smart Serve Ontario Certificate
  • Ontario Food Handler Certificate
  • WHMIS Certificate

Timeline

Manager

Julcasco Inc
07.2016 - 06.2023

Shop Owner

Geertsy's Place
06.2012 - 06.2016

Manager

Julcasco Inc
06.2007 - 08.2012

Kitchen Manager

Westside Commercial Corp
06.1996 - 03.2008

DSW - Developmental Service Worker

Georgian College

High School Diploma -

Huntsville High

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Lora Sawyer