Lora Sakofsky
Customer service
Edmonton,AB
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at CosmoProf and Royal Pizza. Excelled in enhancing customer satisfaction and mentoring staff, showcasing exceptional active listening and critical thinking skills. Achieved significant improvements in operational efficiency and customer relations without relying on numerical metrics.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
CosmoProf
07.2017 - Current
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Supervisor
Royal Pizza
03.2012 - 05.2017
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Frequently inspected production area to verify proper equipment operation.
Server
Royal Pizza
03.2006 - 03.2012
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Strathcona Composite High School
Edmonton, ABSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
Languages
English
Elementary
Timeline
Customer Service Representative
CosmoProf
07.2017 - Current
Supervisor
Royal Pizza
03.2012 - 05.2017
Server
Royal Pizza
03.2006 - 03.2012
Strathcona Composite High School
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