Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Played various team sports all my life e.g. minor hockey, fastball, slowpitch, soccer, pickleball
Additional Information
Timeline
Generic

Lonnie Ripper

Edmonton,AB

Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes during my tenure at Boston Pizza. Leveraged GPS technology (hard skill) and maintained a positive attitude (soft skill) to ensure timely and accurate deliveries, significantly improving service quality without compromising safety. Demonstrated exceptional teamwork and collaboration, contributing to a customer retention increase. Hardworking employee enthusiastic about learning delivery field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level delivery position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Boston Pizza
08.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Used my own vehicle for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Delivery Driver

Skip The Dishes
12.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Warehouse Worker

Gregg Distributors, International Beauty, Staples
07.2007 - 10.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Grocery Store Cashier & Courtesy Clerk

IGA, Safeway
07.2006 - 09.2006
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Communicated effectively with coworkers to foster strong teamwork within the cashier department.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.

Education

High School Diploma -

McNally High School
Edmonton, AB
06.2007

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Safe Driving
  • Time management skills
  • Loading and unloading
  • Clean Driving Record

Accomplishments

Won several hockey, slowpitch, floor hockey championships (team sports). Won a gold medal in "provincial playoff pickleball at a high level, won gold medals in pickleball in "men's doubles" & "mixed doubles" at the highest level pickleball offered.

Languages

English
Professional Working

Played various team sports all my life e.g. minor hockey, fastball, slowpitch, soccer, pickleball

Won various awards in team sports e.g. highest scorer award in Edmonton minor hockey.  Gold medals in high level pickleball, etc.

Additional Information

I am hard working & a motivated employee. I pride myself in doing an excellent job for my employer.

Timeline

Delivery Driver

Boston Pizza
08.2021 - Current

Delivery Driver

Skip The Dishes
12.2018 - Current

Warehouse Worker

Gregg Distributors, International Beauty, Staples
07.2007 - 10.2018

Grocery Store Cashier & Courtesy Clerk

IGA, Safeway
07.2006 - 09.2006

High School Diploma -

McNally High School

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Lonnie Ripper