Lonie Crawford
Local 9408
Lemoore,CA
32
years of professional experience
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Competent Telecommunications Technician bringing 27 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Results-driven Union Steward specializing in dispute resolution and grievance handling. Skilled in fostering communication and collaboration between union members and management, leading to improved workplace conditions and positive resolutions.
Work History
Maintenance Splicing Technician
26 Years 10 Months- Conducted copper repair and installation to ensure high-quality telecommunications service.
- Collaborated with engineering teams to troubleshoot and resolve network issues effectively.
- Trained junior technicians on safe operation of tools and best practices in splicing techniques.
- Provided technical support to field technicians, assisting in troubleshooting and resolving connectivity problems.
- Ensured customer satisfaction through effective communication and timely resolution of issues.
- Optimized splicing efficiency with the use of advanced tools and equipment, ensuring high-quality connections.
- Reduced service downtime by promptly responding to emergency repair requests.
- Increased workplace safety by adhering to industry regulations and best practices during all splicing tasks.
- Trained new technicians on splicing procedures, enhancing team knowledge and skills base.
- Implemented preventative measures to reduce the likelihood of future network outages or disruptions.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Responded to service requests during and after business hours.
Union Steward
23 Years 8 Months- Advocated for member rights during contract negotiations and workplace disputes.
- Mediated conflicts between employees and supervisors, ensuring fair resolutions aligned with union policies.
- Facilitated communication between union members and management to address concerns effectively.
- Collaborated with leadership to implement policies that improved workplace conditions and member satisfaction.
- Analyzed grievances to identify patterns, recommending systemic changes for long-term improvement.
- Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Mediated discussions between employer and employee representatives in an attempt to reconcile differences.
Barista
4 Years 9 Months- Trained new baristas on beverage preparation and customer service standards.
- Ensured consistency in drink quality through adherence to recipes and presentation guidelines.
- Developed and maintained positive customer relationships, fostering repeat business and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, a positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Crafted innovative cocktail recipes, incorporating seasonal ingredients to enhance the customer experience.
- Trained and mentored junior staff in mixology techniques and customer service standards.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Streamlined drink preparation processes, increasing efficiency and reducing average customer wait time.
Skills
Dispute resolution
Conflict resolution
Grievance handling
Assertiveness
Influencing skills
Grievance analysis
Policy interpretation
Leadership qualities
Timeline
Union Steward
Local 9408
01.2003 - CurrentRead More
Maintenance Splicing Technician
AT&T
11.1999 - CurrentRead More
Barista
TGIF Fridays
02.1995 - 11.1999Read More