Long Giang Dang

• Expertly brewed and prepared a variety of tea-based beverages, ensuring high-quality taste and presentation.
• Monitored brewing times and temperatures to maintain consistency and flavor standards.
• Managed ingredient preparation and ensured proper portioning for efficiency and minimal waste.
• Expertly prepared and served a wide range of beverages with consistency in quality, ensuring customer satisfaction and adherence to company standards.
• Managed multiple orders and tasks simultaneously in a high-pressure environment.
• Provided customer service by engaging with customers, understanding their needs, and offering recommendations.
• Maintained cleanliness and organization of the working area, adhering to health and safety standards.

Additional Responsibilities

• Conducted regular inventory checks and managed supplies to ensure smooth operation.
• Assisted in training new staff, and sharing knowledge and best practices to enhance team performance.

• Managed cash transactions and payment processing accurately, including refunds and register balancing.
• Provided outstanding customer service by facilitating a smooth ordering process and resolving customer concerns promptly and professionally, fostering positive relationships and repeat business.
• Promoted menu items and upsold products, helping to increase sales.