LONG TRAN
San Diego
Summary
Experienced and dependable leader with a strong focus on organization and reliability. Possessing excellent multitasking skills and a personable approach. Dedicated to ensuring customer satisfaction and surpassing sales goals. Keen eye for security and vigilant nature. Successfully minimized losses and effectively managed stock.
Overview
26
26
years of professional experience
Work History
GENERAL MERCHANDISE LEAD
Target
San Diego, Ca
07.2006 - Current
- Fostered immediate rapport with clients to offer assistance.
- Maintained up-to-date awareness of sales, promotions, and return policies.
- Inventoried merchandise and investigated discrepancies to keep an accurate count of each product type
- Leveraged engaging display strategies to boost customer interest, thereby maintaining revenue.
- Performed daily responsibilities involving financial management.
- Achieved exceptional results in upselling warranties and extra services.
- Collaborated effectively with diverse colleagues to address challenges.
Supervisor
Bloomingdales Outlet
San Diego, CA
07.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Supervisor
Ross Dress for Less
Marin City Ca
03.1999 - 04.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
HIGH SCHOOL DIPLOMA -
San Andreas high school
Larkspur, Ca06.1999
Skills
- Attention to Detail
- Verbal and Written Communication
- Customer Service
- Retail Metrics and Goals
- Engaging with Diverse Customers
- Goal-Driven
- Honest and Ethical
- Team Leadership
Timeline
Supervisor
Bloomingdales Outlet
07.2023 - 06.2024
GENERAL MERCHANDISE LEAD
Target
07.2006 - Current
Supervisor
Ross Dress for Less
03.1999 - 04.2004
HIGH SCHOOL DIPLOMA -
San Andreas high school