LO N G N G U Y E N
Toronto,ON
Summary
With over six years of experience in the Food and Beverage (F&B) industry, I've worn many hats, from cashier, barista, bartender, receptionist, sales associate, to higher role like Team Lead and Supervisor, where I'm responsible for overseeing various aspects of day-to-day operations. My expertise lies in managing inventory, ensuring smooth customer transactions, problem solving and maintaining high standards of service.
I have experience in crafting specialty coffee beverages including latte art and passionate about Coffee specifically Arabica Industry. Providing excellent service and my knowledge of the industry have allowed me to excel in my roles and lead teams effectively. I'm dedicated to continuously improving processes and enhancing the overall guest experience in the hospitality sector.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BARISTA / BARTENDER
Twilight Cafe
05.2024 - Current
- Assisted with catering orders for corporate clients or private parties upon request.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
SHIFT SUPERVISOR / BARISTA
Its Tea
Mississauga
09.2023 - Current
- Conducted weekly inventory of supplies, equipment, and food items.
- Communicated clearly with employees regarding job duties, expectations, and policies. Assisted upper management with daily operations to meet standards of service and quality.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
BARISTA / TEAM LEAD
Gong Cha
Mississauga, CA
08.2021 - 09.2023
- Greeted customers and provide positive interaction in a friendly and courteous manner to facilitate brand loyalty. Assist customer's order quick, efficient and accurately with other team member to provide high-quality service for customer.
- Oversaw daily operations of the store, including scheduling shifts, managing staff, ensuring excellent customer service, and training new team members on company procedure, drink preparation, and POS system usage.
- Resolved customer complaints with tact and professionalism, ensuring customer satisfaction and maintaining the store’s reputation, while also analyzing sales data to optimize operations and increase store profitability.
SUPERVISOR / BARISTA
I Heart Boba
Mississauga, CA
01.2021 - 09.2021
- Managing and maintained store operated and support the team to ensure smooth operations
- Helping to resolve customer issues, creating team schedules, training new hires, and report to the store manager.
BARTENDER / BARISTA / SERVER
Brewbar Saigon
Ho Chi Minh City, VN
12.2019 - 06.2020
- Craft and serve a diverse selection of alcoholic and non-alcoholic beverages with precision, creativity, and attention to detail, while actively engaging with customers to understand their preferences and provide personalized recommendations tailored to enhance their experience.
- Introduce and encourage customers about Arabica coffee, present the technique of brewing specialty coffee to customers and consistency create latte art for customer.
SALE ASSOCIATE / CASHIER
Banana Republic
Mississauga, CA
06.2019 - 11.2019
- Assist customers by listening and generating their requests to giving out the best solution for the customer. Provide quality customer service by using product acknowledge to accomplishing the sale goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
RECEPTIONIST
Dr. Chinh Nguyen Office
Toronto, CA
06.2018 - 11.2019
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries. Performed administrative tasks such as filing, scanning documents into EMR system, data entry.
- Provided support in preparation of documents for audits conducted by third party payers. Assisted doctor with various clinical tasks such as taking vital signs or drawing blood samples.
BARISTA / CASHIER
Effoc Coffee
EffocChinhHo Chi Minh City, VN
06.2017 - 04.2018
- Prepared and served hot or cold beverages, including tea or special coffee to the customer
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
BBA - Business Technology Management
Toronto Metropolitan
Toronto, ON04-2026
BBA - Finance
Sheridan College
06-2024
SPECIALTY COFFEE -
Barista School
VIETNAM01.2020
LATTE ART FUNDAMENTAL -
Barista School
VIETNAM01.2020
OSSD -
St. Francis Xavier Secondary School
01.2019
Skills
- Customer Service
- Coffee & Tea knowledge
- Alcohol & Non-Alcohol knowledge
- Operations Management
- Business Administration
- Complaint resolution
- Business Development
- Process Improvement
Certification
- Smart Serve
- Food Handling
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Elementary
Timeline
BARISTA / BARTENDER
Twilight Cafe
05.2024 - Current
SHIFT SUPERVISOR / BARISTA
Its Tea
09.2023 - Current
BARISTA / TEAM LEAD
Gong Cha
08.2021 - 09.2023
SUPERVISOR / BARISTA
I Heart Boba
01.2021 - 09.2021
BARTENDER / BARISTA / SERVER
Brewbar Saigon
12.2019 - 06.2020
SALE ASSOCIATE / CASHIER
Banana Republic
06.2019 - 11.2019
RECEPTIONIST
Dr. Chinh Nguyen Office
06.2018 - 11.2019
BARISTA / CASHIER
Effoc Coffee
06.2017 - 04.2018
BBA - Business Technology Management
Toronto Metropolitan
BBA - Finance
Sheridan College
SPECIALTY COFFEE -
Barista School
LATTE ART FUNDAMENTAL -
Barista School
OSSD -
St. Francis Xavier Secondary School
- Smart Serve
- Food Handling
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