Long Deng

Ottawa,ON

Summary

Customer-focused professional with background in customer service roles. Strengths include strong communication skills, problem-solving capabilities, and adaptability to evolving business needs. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

years of professional experience

Certification

Work History

Customer Representative

TD Bank

Ottawa, Canada

02.2024 - 12.2024

Resolved customer complaints promptly and efficiently.
Assisted customers with purchase decisions based on needs analysis.
Utilized computer systems to access account information, enter notes, and update status codes.
Developed key customer relationships to increase sales.

Sales and Marketing Representative

Myers

Ottawa, Canada

03.2022 - 09.2023

Developed and maintained relationships with existing clients to ensure customer satisfaction.
Generated new sales leads through cold calling and networking activities.
Negotiated pricing contracts with customers to maximize profits.
Managed online presence through social media channels.
Updated social media accounts with promotional content.

Education

BBA - Business - Marketing

University of Ottawa

Ottawa, ON

01-2025

Skills

Social media marketing
Market research
Sales strategies
Customer relationship management

Data analysis
CRM software
Promotional campaigns