Londyn Howard
Westlake Village
Summary
Results-driven manager with a background in customer service. Possess skills in team leadership, conflict resolution, and operational efficiency. Demonstrated ability to create positive customer experiences while managing complex issues. Made significant impact by improving customer satisfaction rates and reaching sales goals.
Overview
9
9
years of professional experience
Work History
Assistant Clinic Manager
Skin Laundry
Westlake Village
12.2023 - Current
- Managed daily clinic operations to ensure smooth workflow and patient satisfaction.
- Worked with new hires to assist with their training process and implemented training tools after they have reached their 90 days.
- Oversaw appointment scheduling to optimize clinic efficiency and sales results.
- Developed and enforced clinic policies to promote compliance with company regulations.
- Handled patient inquiries and feedback to enhance service quality and experience.
- Conducted regular inventory checks to manage retail products and clinic supplies.
- Managed scheduling appointments and assigning staff.
- Oversaw the hiring process. Conducting interviews and making hiring decisions alongside the clinic manager.
- Implemented policy changes and communicated information and procedures through staff meetings.
Assistant Manager
DSW
Thousand Oaks
08.2022 - 12.2023
- Collaborated with marketing team to align visual strategies with promotional campaigns.
- Trained junior staff on effective merchandising techniques and store layouts.
- Organized store layout, fixtures and visual merchandising standards.
- Conducted staff training on customer service best practices and product knowledge.
- Collaborated with the Store Manager to implement sales strategies effectively.
- Monitored cash handling processes to ensure accuracy during transactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
General Manager
Cotton On Group
Thousand Oaks
07.2021 - 08.2022
- Trained and supervised staff to enhance customer service skills and teamwork.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
Store Manager
Tillys
Simi Valley / Oxnard
01.2017 - 07.2022
- Implemented inventory control procedures to reduce stock discrepancies.
- Analyzed sales data to identify trends and adjust goals accordingly.
- Built and maintained strong working relationships with team members.
- Organized merchandise displays according to seasonal promotions or special events.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Education
Associate of Science - Graphic Design
The Art Institute Of Pittsburgh
Pittsburgh, PA03-2013
Skills
- Sales strategies
- Scheduling
- Operations management
- Patient management
- Team building
- Staff training
- Effective communication
- Problem solving
- Conflict resolution
Timeline
Assistant Clinic Manager
Skin Laundry
12.2023 - Current
Assistant Manager
DSW
08.2022 - 12.2023
General Manager
Cotton On Group
07.2021 - 08.2022
Store Manager
Tillys
01.2017 - 07.2022
Associate of Science - Graphic Design
The Art Institute Of Pittsburgh