London Brown
CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Merchandiser
Contract Mangement
01.2020 - Current
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Developed visual merchandising plans and strategies to promote store offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Call Agent
Asurion
10.2023 - 02.2024
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Received incoming calls and paged individuals and departments over PA system.
- Connected callers with appropriate professional, department, or business.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
Instacart Shopper
Instacart
09.2018 - 08.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
Merchandiser
Advantage Sales And Marketing
01.2017 - 06.2018
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Call Center Representative
Comcast
05.2012 - 08.2012
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
Sales Associate
Macys Department Store
10.2007 - 01.2010
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts - Liberal Arts
University of Alabama
12-2016
Skills
- Stock replenishment
- Merchandising trends
- Plan-o-gram implementation
- Visual display installations
- Computer skills
- Verbal communication
Languages
English
Native or Bilingual
Timeline
Call Agent
Asurion
10.2023 - 02.2024
Merchandiser
Contract Mangement
01.2020 - Current
Instacart Shopper
Instacart
09.2018 - 08.2020
Merchandiser
Advantage Sales And Marketing
01.2017 - 06.2018
Call Center Representative
Comcast
05.2012 - 08.2012
Sales Associate
Macys Department Store
10.2007 - 01.2010
Associate of Arts - Liberal Arts
University of Alabama