Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

London Brown

CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

18
18
years of professional experience

Work History

Merchandiser

Contract Mangement
01.2020 - Current
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Organized store merchandise racks by size, style, and color.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.

Call Agent

Asurion
10.2023 - 02.2024
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Received incoming calls and paged individuals and departments over PA system.
  • Connected callers with appropriate professional, department, or business.
  • Placed orders, located products and services and troubleshot issues to meet customer needs.

Instacart Shopper

Instacart
09.2018 - 08.2020
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.

Merchandiser

Advantage Sales And Marketing
01.2017 - 06.2018
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Call Center Representative

Comcast
05.2012 - 08.2012
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Implemented and developed customer service training processes.

Sales Associate

Macys Department Store
10.2007 - 01.2010
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate of Arts - Liberal Arts

University of Alabama
12-2016

Skills

  • Stock replenishment
  • Merchandising trends
  • Plan-o-gram implementation
  • Visual display installations
  • Computer skills
  • Verbal communication

Languages

English
Native or Bilingual

Timeline

Call Agent

Asurion
10.2023 - 02.2024

Merchandiser

Contract Mangement
01.2020 - Current

Instacart Shopper

Instacart
09.2018 - 08.2020

Merchandiser

Advantage Sales And Marketing
01.2017 - 06.2018

Call Center Representative

Comcast
05.2012 - 08.2012

Sales Associate

Macys Department Store
10.2007 - 01.2010

Associate of Arts - Liberal Arts

University of Alabama
London Brown