Facilitated communication between staff members by conducting weekly meetings.
Trained workers in company procedures or policies.
Planned programs of events or schedules of activities.
Inspected swimming areas regularly for water quality, equipment conditions and safety hazards.
Resolved customer complaints in a timely manner while adhering to company policies and procedures.
Delegated work to staff, setting priorities and goals.
Enforced all pool rules and regulations in a courteous manner.
Scheduled and coordinated events and activities.
Talked to coworkers using computers, radios and other electronic devices.
Monitored swimmers' activities to prevent accidents or injuries from occurring.
Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
Resolved customer complaints regarding worker performance or services rendered.
Assigned tasks and work hours to staff.
Education
Bachelor of Science - Neuroscience
University of Winnipeg
Winnipeg, None
05-2026
High School Diploma -
Lord Selkirk Regional Comprehensive School
Selkirk, MB
06-2022
Skills
Psychology Experimental Software: Used Excel to create staff schedules and lesson plans; managed data entry and organized spreadsheets for pool operations
Research Methods: Tracked and analyzed attendance patterns and lesson registration data to improve pool scheduling efficiency
Data Management: Entered and managed registration records for swimming lessons and group bookings; ensured accuracy and consistency in documentation
Administrative Skills: Scheduled staff shifts and meetings; managed bookings and maintained up-to-date lesson schedules on the pool’s website
Organizational Skills: Prepared materials and equipment for swimming lessons, events, and safety drills, ensuring smooth operations
Clerical Support: Handled phone and in-person inquiries, maintained organized records, and managed team communications using Outlook and Teams
Writing and Literature Review: Drafted clear and detailed lesson plans, incident reports, and internal documents for pool operations
Critical Thinking: Resolved scheduling conflicts, addressed safety concerns, and optimized staff assignments under time constraints
Attention to Detail: Monitored staff performance and pool operations, ensuring compliance with safety protocols and public health standards
Team Collaboration: Worked closely with staff and management to coordinate staff training, public events, and emergency responses
Accomplishments
Lifeguard of the Year, Manitoba – Lifesaving Society (2024)
First Aid, CPR-C, and Naloxone Administration Training (Current)