Summary
Overview
Work History
Education
Skills
Languages
Contactprofile - Skills
References
Timeline
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Lolita Abu Marar

Toronto,ON

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience

Work History

Administrative Coordinator

OPENBEAM INC.
07.2021 - 08.2024
  • Streamlined administrative tasks, ensuring seamless office operations and enhancing productivity.
  • Managed complex schedules and logistics, facilitating efficient high-level meetings.
  • Prepared detailed agendas and minutes, promoting clear and effective communication.
  • Coordinated responses to communication requests, maintaining strong stakeholder relations.
  • Analyzed financial data to identify cost-saving opportunities, optimizing budget allocation.

Assistant Store Manager/ (Previously Call Centre Representative)

Canna Cabana
03.2020 - 11.2021
  • Exuded a warm, friendly welcome to the customers as they arrive; thank customers upon their departure from the store
  • Seized opportunities to drive results and ensure operational excellence
  • Trained and developed the team of retail sales staff; ensure staff are educated on all products
  • Built and cultivate lasting customer relationships and enabled all staff members to do the same
  • Demonstrated flexibility by smoothly transitioning between customer interactions and administrative responsibilities, adapting to changing demands
  • Conducted regular analysis of sales trends and customer preferences to identify opportunities for improvement and growth
  • Assisted with and executed daily dispensary operations, POS, cash handling, showroom maintenance, and overall dispensary cleanliness.

Waitress

Earls
01.2019 - 02.2020
  • Provided exceptional customer service by greeting and assisting guests in a friendly and professional manner
  • Took accurate food and drink orders, ensuring customization based on customer preferences
  • Efficiently communicated orders to the kitchen and bar staff, coordinating a smooth flow of service
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled cash transactions and processed payments accurately

Fundraiser

Public Outreach
03.2018 - 01.2019
  • Cultivated strong donor relationships through personalized communication strategies
  • Effectively communicated the impact of contributions to potential donors, highlighting the value of their support
  • Demonstrated exceptional active listening skills to understand donor preferences and tailor fundraising approaches
  • Collaborated with diverse stakeholders, including donors, colleagues, and senior management, to coordinate fundraising efforts
  • Leveraged empathy and understanding to address donor inquiries and concerns, ensuring a positive donor experience
  • Implemented donor appreciation initiatives to acknowledge and maintain relationships with loyal contributors
  • Provided prompt responses to donor inquiries and requests, reflecting a commitment to excellent customer service
  • Collaborated with the fundraising team to develop targeted campaigns that resonated with different donor segments
  • Supported the fundraising manager in creating persuasive donor communication materials, including letters and emails.

Sales Associate

Forever 21
10.2014 - 01.2016
  • Ensured high levels of customer satisfaction through excellent sales service
  • Assessed customer's needs and provided assistance and information on product features
  • Welcomed customers to the store and answered their queries
  • Built productive trust relationships with customers
  • Followed and achieved the department's sales goals on a monthly, quarterly and yearly basis.

Education

Business Management (BBA) - Finance And Accounting

York University
Toronto, ON
04.2021

Ontario Secondary School Diploma -

York Mills (CI)

Skills

  • 9 years of Customer Service experience
  • Administrative Support: Proficient in providing comprehensive administrative assistance, including coordinating schedules, managing communications, and preparing documents
  • Customer Relationship Management: Skilled in building and nurturing lasting customer relationships through exceptional communication, problem-solving, and personalized service
  • Project Coordination: Experienced in planning, organizing, and monitoring projects, ensuring timely completion and alignment with objectives
  • Communication: Excellent written and verbal communication skills, demonstrated through professional correspondence, reports, and engaging interactions
  • Cash handling proficiency
  • Branch operations
  • Smart Serve certified

Languages

English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Contactprofile - Skills

  • Excellent customer service and time management skills
  • Strong analytical skills
  • Effective application of office tech, software and admin policies
  • Familiar with Human Rights Code
  • Grasps and implements administrative policies, processes, and protocols

References

  • Chatar Pal, chatarpal155@gmail.com , Past Boss at Open Beam. INC

Timeline

Administrative Coordinator

OPENBEAM INC.
07.2021 - 08.2024

Assistant Store Manager/ (Previously Call Centre Representative)

Canna Cabana
03.2020 - 11.2021

Waitress

Earls
01.2019 - 02.2020

Fundraiser

Public Outreach
03.2018 - 01.2019

Sales Associate

Forever 21
10.2014 - 01.2016

Business Management (BBA) - Finance And Accounting

York University

Ontario Secondary School Diploma -

York Mills (CI)

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Lolita Abu Marar