Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Lola Mae Ruiz De La Orden

Montreal,QC

Summary

Dynamic leader with experience in supervising daily operations and training staff to uphold food safety and customer service standards. Committed to fostering a collaborative environment that drives team performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Manager

Tejano BBQ Burrito
Montreal, Quebec
02.2022 - Current
  • Supervised daily operations to ensure smooth service and customer satisfaction.
  • Trained new employees on food safety and customer service standards.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Addressed customer complaints and resolved issues promptly during service hours.
  • Developed promotional strategies to enhance menu visibility and attract customers.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and posted weekly staff schedules.
  • Directed inventory activities, maintaining precise records to enhance operational efficiency.
  • Managed the ordering process to maintain optimal inventory levels and support operational needs.

Team Leader

Tejano BBQ Burrito
Montreal, Quebec
06.2021 - 02.2022
  • Monitored food quality and presentation to meet restaurant standards consistently.
  • Prepared and cooked food, ensuring high-quality standards and timely service.
  • Led service operations to ensure efficient and effective team performance.
  • Maintained a clean and organized kitchen and front of house to ensure a welcoming environment.

Butchery Assistant

Le Maitre Boucher
Montreal, Quebec
03.2020 - 05.2021
  • Prepared various cuts of meat for display and customer orders.
  • Assisted in maintaining cleanliness and organization of workstations.
  • Maintained compliance with health and safety regulations in the butchery.
  • Assisted in the preparation of meats, including cutting, trimming, and portioning.

Cashier

Le Maitre Boucher
Montreal, Quebec
09.2019 - 03.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash, credit, and debit transactions accurately during busy hours.
  • Managed inventory levels by restocking merchandise on shelves regularly.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Trafalgar School For Girls
Montreal, QC
06-2019

Bachelor of Arts - Human Relations

Concordia University
Montreal

Skills

  • Staff training
  • Inventory and purchasing
  • Organized, efficient
  • Customer service
  • Team building and training
  • Quality control
  • Safety and sanitization
  • Reliability and punctuality
  • Hospitality and accommodation

Accomplishments

  • MAPAQ Certified

Languages

English
Native/ Bilingual
French
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Tejano BBQ Burrito
02.2022 - Current

Team Leader

Tejano BBQ Burrito
06.2021 - 02.2022

Butchery Assistant

Le Maitre Boucher
03.2020 - 05.2021

Cashier

Le Maitre Boucher
09.2019 - 03.2020

High School Diploma -

Trafalgar School For Girls

Bachelor of Arts - Human Relations

Concordia University

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Lola Mae Ruiz De La Orden