LOLA OWOLABI

PRESENTLY IN SCHOOL HUMAN RESOURCE MANAGEMENT 2024-2025

• Provided administrative support including generation of reports, presentations, policies and general correspondence documents.
• Identified areas of improvement and establish innovative or adjust existing work procedures and practices and also completed various accounts payable and receivable tasks.
• Greet visitors, answered their questions and also directed them to the appropriate individual.
• Prepared and submitted weekly reports for internal review as well as per client requests.
• Acted as primary telephone contact by receiving, redirecting callers, and managing voicemail.
• Sorted out incoming mail/faxes and distributed it to the appropriate individual/ department, also send out outgoing mail and maintain its log.
• Verified and validated employees timesheet and logs for accuracy.
• Created and revised system procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements.
• Maintained and ordered office supplies and ensure rooms are generally stocked with supplies.
• Created and maintained a positive and pleasant working environment Supported budgeting and bookkeeping procedures, and create and update records and databases with personnel, financial and other data as required including assisting with monthly reports.
• Planned in and out office activities which helped in promoting team building.
• Scheduled and confirmed appointments and also take care of any inquiries in regards to service or customer service.
• Arranged and coordinated seminars, conferences, trained other workers and also supervised them.
• Corporate Support Service Department

• Responded to all enquiries from customers on different matters and provided timely, accurate advice and also information on services via telephone, face to face or in writing as per organizational processes and standards.
• Dispatched personnel according to written schedules and work orders, or as required by emergency situations.
• Investigated product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
• Effectively and efficiently responded to inquiries while building positive relationships.
• Set up and maintain manual and computerized information filing system.
• Opened and distributed regular mail and also forwarded emails to the appropriate department.
• Ordered office supplies and also maintained inventories.
• Interacted with Installers while in attendance at customers' homes to assist with any problems or customer inquiries.

• Participated in training, refreshers and huddles for department policy and procedure updates, technology upgrades, changes or enhancements in order to serve the Customer more effectively and efficiently.
• Analyzed and recommended resolution for any kind of customer concerns regarding their order and installation.
• Discussed with material suppliers regarding quality issues, defective material, credit requests, and material shortage concerns.
• Informed, educated, explained and advised Customers recommended steps, instructions, actions, including departmental policies and service levels and/or refers Customer to other agencies (e.g. Regional, Provincial or Federal).
• Coordinated and confirmed requests for client orders; working with production and estimating for end-to-end solutions for accuracy in estimating and job costing for contract confirmation or new quotes.Build trust and always take the lead.
• Collaborate with various departments to maximize profit while focusing on exceptional customer service and sales.
• Conducted and attended departmental and non-departmental meetings to improve communication and to work together to resolve departmental challenges and Utilized internal resources to address clients needs and ensure timelines and accuracy of work.

• Updated and maintained billing records and documentation and also managed database records and draft monthly status reports to send to clients.
• Assisted upper management and the members of the collections team as required daily in regards to account information, ensured that all e-mail correspondence and telephone communications are responded to on the day received and communicated daily with clients via telephone and emails and also verified information as requested by customers.
• Performed assigned administration related duties and responsibilities.
• Maintained invoice records and support documents, updated and maintained Customer Relations Management (CRM) software for all customer interaction and discussions of any sort.
• Initiated and performed additional billing responsibilities to meet set goals.
• Corresponded with customers to resolve billing issues and queries.
• Verified completeness and accuracy in client information before billing period.
• Collected and compiled information for, and prepare documentation and correspondence in line with quality and organizational requirements.
• Purchased evaluation/demo equipment and ensured that the inventory is properly managed/ controlled.
• Maintained customer accounts in database.
• Evaluated problems and situations to determine their importance and urgency.