Ghalia Sanchez
Oakland
Summary
Bilingual (Spanish–English) client services professional with experience in customer support, community engagement, and nonprofit outreach. Trans woman with lived experience working with LGBTQ+ and immigrant communities through public health initiatives, volunteer outreach, and culturally affirming spaces. Strong background in coordinating client communication, scheduling, and maintaining confidentiality in fast-paced environments. Reliable, organized, and committed to providing respectful, trauma-informed support. Authorized to work in the United Stated
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Live Sales Representative /Retail Sales Associate
Dolls Kill
Oakland
03.2024 - Current
- Hosted live-stream sales sessions as the primary on-camera representative for extended shifts (8–12 hours)
- Presented, showcased, and explained products in detail, including fabric, features, and use
- Collaborated with a small team to coordinate product flow, labeling, descriptions, and pricing during live sessions
- Responded to real-time customer questions while maintaining a professional, engaging presence
- Met hourly and multi-hour performance goals set by administration
- Maintained consistent pacing by showcasing a high volume of items (up to 100 items per hour)
- Tracked progress toward sales and engagement goals throughout each session
- Maintained focus, organization, and service quality in a fast-paced, high-volume environment
Hostess & Community Support Associate
Asiasf
San Francisco
03.2022 - 04.2024
- Greeted and seated guests efficiently in a fast-paced dining environment.
- Managed reservation system to optimize seating arrangements and guest flow.
- Coordinated with waitstaff to ensure timely service and guest satisfaction.
Education
Mission High School
San Francisco, CaliforniaLeadership Program - 2019
Public Health & LGBTQ+ Community Programs
01.2019 - 05.2019
Skills
- Client Support & Coordination
- Bilingual Communication (Spanish / English)
- Scheduling & Appointment Coordination
- Customer Service
- Community Outreach
- Confidentiality & Professional Boundaries
- Documentation & Record Keeping
- Team Collaboration
- Time Management
- Culturally Competent Communication
Timeline
Live Sales Representative /Retail Sales Associate
Dolls Kill
03.2024 - Current
Hostess & Community Support Associate
Asiasf
03.2022 - 04.2024
Leadership Program - 2019
Public Health & LGBTQ+ Community Programs
01.2019 - 05.2019
Mission High School