Lola Meadows
Regional Processing Manager
South Lake Tahoe,CA
Summary
Accomplished Regional Processing Manager with a proven track record, enhancing operational efficiency and employee morale through innovative process automation and effective workflow management. Expert in regulations oversight and operational excellence, I have significantly contributed to organizational strategy and performance improvement. Skilled in fostering team accountability and excelling in customer follow-up for quality service.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Regional Processing Manager
FBC Mortgage
10.2020 - Current
- Mentored departmental teams in Western and Central Regions, boosting efficiency, success and morale among employees.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Utilized data-driven decision-making techniques to identify trends that informed future organizational strategies.
- Modernized outdated systems through implementation of cutting-edge software tools to enhance overall process effectiveness.
- Ensured compliance with industry regulations, maintaining comprehensive documentation and adhering to best practices throughout the organization.
- Collaborated with director on process improvement initiatives to attain goals.
- Fostered a culture of accountability, setting clear expectations for team members that led to improved performance metrics over time.
- Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
Branch Operations Support / Production Manager
Fairway Independent Mortgage
Chandler, Arizona
04.2018 - 10.2020
- Streamlined operations by implementing efficient processes and tools for the team.
- Increased customer satisfaction by resolving issues quickly and maintaining open communication channels.
- Coordinated closely with other departments to ensure seamless integration of support services across the organization.
- Assisted in developing strategies for optimizing operational efficiency based on data analysis findings.
- Managed a high-performing team, ensuring timely completion of tasks and adherence to company policies.
- Developed strong relationships with clients by providing exceptional support and addressing their needs promptly.
- Resolved issues quickly to maintain productivity goals.
Regional Processing Manager
LoanDepot
09.2015 - 03.2018
- Mentored departmental teams in California, Nevada and Florida, boosting efficiency, success and morale among employees.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Ensured compliance with industry regulations, maintaining comprehensive documentation and adhering to best practices throughout the organization.
- Collaborated with director on process improvement initiatives to attain goals.
- Fostered a culture of accountability, setting clear expectations for team members that led to improved performance metrics over time.
- Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
- Streamlined processing procedures by implementing innovative strategies and technological solutions.
- Utilized data-driven decision-making techniques to identify trends that informed future organizational strategies.
- Facilitated effective communication between departments to streamline workflow processes and improve overall efficiency.
Processing Manager
Imortgage Acquired by LoanDepot
05.2009 - 03.2015
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
- Utilized data-driven decision-making techniques to identify trends that informed future organizational strategies.
- Evaluated and assessed employee performance to meet production and data targets.
- Ensured compliance with industry regulations, maintaining comprehensive documentation and adhering to best practices throughout the organization.
- Fostered a culture of accountability, setting clear expectations for team members that led to improved performance metrics over time.
- Facilitated effective communication between departments to streamline workflow processes and improve overall efficiency.
Education
High School Diploma -
Peoria High School
Peoria, AZ 05.2001 -
Skills
Customer follow-up
Operations management
Process documentation
Workflow management
Cost reduction
Workflow coordination
Regulations oversight
Quality service
Operational excellence
Report generation
Process automation
Problem solutions
Accomplishments
FBC 2021 and 2022 Executive Team Choice Award.
FBC Outstanding Processing Management Award 2023.
Collaborated with development team to roll out Candor and TBD Processes companywide.
Certification
FHA DE Certification
Timeline
Regional Processing Manager
FBC Mortgage
10.2020 - Current
NMLS National and AZ License
03-2019
Branch Operations Support / Production Manager
Fairway Independent Mortgage
04.2018 - 10.2020
Regional Processing Manager
LoanDepot
09.2015 - 03.2018
FHA DE Certification
07-2013
Processing Manager
Imortgage Acquired by LoanDepot
05.2009 - 03.2015
High School Diploma -
Peoria High School
05.2001 -