Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lola Martinez

Brockville,ON

Summary

Energetic waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Wait Staff

Freshii
Brockville, Ontario
03.2024 - Current
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Provided exceptional service to high volume of daily customers.

Waitress

Brasas Churrascuria
Mississauga, Ontario
02.2023 - 03.2024
  • Greeted customers and provided menus.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented food and beverages to guests at tables.
  • Provided accurate change for cash transactions using a cash register system.
  • Served alcoholic beverages responsibly in accordance with provincial laws.

Graphic Artist

Rebel Spirit Studio
Mississauga, Ontario
02.2017 - 03.2024
  • Developed original artwork, illustrations, logos, banners, icons and other design assets.
  • Collaborated with other professionals to ensure project objectives were met.
  • Produced digital media such as videos, animations and interactive content.
  • Edited existing graphics to improve the overall look of a project or advertisement.
  • Assisted in developing marketing materials such as brochures, flyers, catalogs and magazine ads.
  • Maintained an organized library of digital assets used in various projects.
  • Applied knowledge of color theory when selecting colors for specific projects.
  • Generated digital image files for use in digital and traditional printing.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
  • Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) as well as ProCreate and various other graphics programs to create visually appealing designs.
  • Reviewed final layouts, making improvements and suggestions as needed.

Education

Bachelor of Science - Bachelor of Science - Nursing

St. Lawrence College
Brockville, ON
05-2028

High School Diploma -

Loyola Secondary School
Mississauga, ON
05-2019

Skills

  • Menu knowledge
  • Food allergy awareness
  • Professional Appearance
  • Beverage recommendations
  • Order Accuracy
  • Food safety understanding
  • Daily specials memorization
  • Dining customer service
  • Food sales and promotion
  • Point of sale system

Certification

  • Smart Serve Certification

References

References available upon request.

Timeline

Wait Staff

Freshii
03.2024 - Current

Waitress

Brasas Churrascuria
02.2023 - 03.2024

Graphic Artist

Rebel Spirit Studio
02.2017 - 03.2024

Bachelor of Science - Bachelor of Science - Nursing

St. Lawrence College

High School Diploma -

Loyola Secondary School

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Lola Martinez