Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Recommendation letter
Timeline
Generic

Lola Kezimana

Ottawa,Ontario

Summary

Dear Hiring Manager, I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. It would be a great opportunity for me to grow both personally and professionally. As you will see on my resume, I have worked in the customer service area for a long period. I have met the requirements that are necessary to be a good asset. I am a native french speaker with proficiency in english. Beside that I am,

  • Organized and dependable, successful at managing multiple priorities with a positive attitude.
  • I have Willingness to take on added responsibilities to meet team goals.
  • I possess a strong performance-driven approach and determination to succeed and execute any task given.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously

I would appreciate a job interview at your earliest convenience.

Please find my resume attached. I can be reached at the number above or at my email address. Ready and interested in exploring new fields. Determined to give my best, to learn and apply my knowledge in a respectful and trustful way. I Want to secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Consultant

RBC Bank
Ottawa, Ontario
03.2023 - Current
  • Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
  • Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
  • Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to work as one RBC team
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Onboarded and managed new client accounts to boost retention rates.

Customer Service Advisor/Cashier

Lcbo
Ottawa, Ontario
12.2021 - 01.2022
  • Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
  • Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
  • Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
  • Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 60lbs/28kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Recommended and upsold new products, resulting in Number% increase in revenue.
  • Cashier,

Customer service Representative

Td Bank
Ottawa, Ontario
04.2021 - 06.2022
  • Work with and advise customers in opening accounts and performing transactions
  • Collect customer information and input data into the system, ensuring confidentiality at all times
  • Greeted bank customers upon entry and assist them in whatever they need
  • Processed transfers check cashing, deposits, withdrawals, etc
  • For drive-through or walk-in customers
  • Assisted customers in opening checking or savings accounts
  • Encouraged customers to sign up for bank credit/debit card for ease of use
  • Accepted and processed credit card or loan payments
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Services Representative

Msi Corp
Ottawa, Ontario
10.2019 - 10.2020
  • Bell Canada agent, small business activation improvement agent
  • Take calls from business owners when they want to reschedule their appointment, to cancel and try to retain the customer.
  • Handling Calls from technician who wants me to help them during the installation, asking for the correct due date, to change the address.
  • Handling calls from Agent from other department call in to cancel recreate others for internet, phone lines, bell total connect, basic business line.
  • Handling Calls from customers when they want to get information about their accounts or to be transferred.
  • Data entry and research as required to troubleshoot customer problems.
  • Sell products and place customer orders in the computer system.
  • Outbound calls:
  • Calling customers ask them if they want to reschedule for a missed appointment.
  • Call customers to confirm an upcoming installation, date and time interval for the installation.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

Customer Care Specialist

Smart Let’s Talk
Bujumbura , Bujumbura Mairie
05.2017 - 09.2019
  • Inbound calls:
  • Take calls from business owners when they want to reschedule their appointment, to cancel and try to retain the customer
  • Handling Calls from technician who wants me to help them during the installation, asking for the correct due date, to change the address
  • Handling calls from Agent from other department call in to cancel recreate others for internet, phone lines, bell total connect, basic business line
  • Handling Calls from customers when they want to get information about their accounts or to be transfered
  • Data entry and research as required to troubleshoot customer problems
  • Sell products and place customer orders in the computer system
  • Outbound calls:
  • Calling customers ask them if they want to reschedule for a missed appointment
  • Call customers to confirm an upcoming installation, date and time interval for the installation
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues
  • Smart let’s talk Burundi
  • Handling customer inquiries both telephonically and by email
  • Entering new information in the system
  • Providing customers with products and services
  • Making sure they're satisfied with our services
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Answer incoming calls and respond to customer's emails
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Document all call information according to standard operating procedures
  • Cashier
  • Simba super market
  • Responding to customer inquiries inside the store
  • Processing transactions with cash, debit or credit cards
  • Providing store tours
  • Helping customer find what they need in store
  • Filling the stocks before customers comes in.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided customers with detailed information on company products, services and materials.
  • Maintained and managed customer files and databases.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Directed customers to appropriate departments for additional support.

Technical Assistant, Volunteer

Mex Forex Bureau
Bujumbura, Bujumbura Mairie
05.2016 - 11.2018
  • Printing job posts for other companies
  • Responding to customer inquiries inside the store
  • Processing transactions with cash, debit or credit cards Providing store tours
  • Helping customer find what they need in store, and Filling the stocks before customers comes in.
  • Assisting with job search and preparing powerpoint presentations for customers
  • Designing flyers and booklets
  • Selling office materials and electronics
  • Helping customer print and upload documents with out public machines.

Education

High School Diploma -

American School BAIA
Burundi
09.2015 - 05.2019

Political Science - Social Sciences

Carleton university
Ottawa, ON
09.2020 - 01.2023

Skills

Excellent interpersonal and teamwork skillsundefined

Accomplishments

  • BAIA ( bujumbura American international academy), Burundi
  • High School
  • Riviera high school, Rwanda
  • Certificate of community service at Riviera high school
  • Leadership training group member
  • Member of SAVE A LIFE CLUB
  • Certificate of Riviera Academy Anti Crime & Drug/HIV aids club
  • Treasure of the inter culture night & commemoration of genocide victims (candle night)
  • Certificate in the "NEVER AGAIN" club (1994 genocide against Tutsi)
  • Traditional dance teacher ( Burundi)

Certification

Certificate of community service at Riviera high school

Recommendation letter

Available upon request. Or will be attached with the resume if possible

Timeline

Consultant

RBC Bank
03.2023 - Current

Customer Service Advisor/Cashier

Lcbo
12.2021 - 01.2022

Customer service Representative

Td Bank
04.2021 - 06.2022

Political Science - Social Sciences

Carleton university
09.2020 - 01.2023

Customer Services Representative

Msi Corp
10.2019 - 10.2020

Certificate for multicultural events (Traditional dance teacher Burundi)

05-2018

Customer Care Specialist

Smart Let’s Talk
05.2017 - 09.2019

Certificate of Riviera Academy Anti Crime & Drug/HIV aids club

05-2017

Certificate in the "NEVER AGAIN" club (1994 genocide against Tutsi)

05-2017

Certificate of community service at Riviera high school

07-2016

Certificate of Member of SAVE A LIFE CLUB

06-2016

Technical Assistant, Volunteer

Mex Forex Bureau
05.2016 - 11.2018

High School Diploma -

American School BAIA
09.2015 - 05.2019

Similar Profiles

CREATE PROFILE
Lola Kezimana