Lola Bamigboye
Toronto,ON
Summary
Forward-thinking Operations Specialist bringing many years of expertise in for industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Wealthsimple
10.2023 - Current
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed operational data to identify trends and areas for improvement.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Assisted with the development of project plans for new initiatives or process improvements.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Created documentation related to operational procedures such as SOPs.
- Supported project management activities from planning through execution.
Client Service Representative
Wealthsimple
06.2021 - 10.2023
- Researched solutions using available resources including internal databases and external sources.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Verified accuracy of data entered into company systems.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Provided customer service support to clients in a timely and efficient manner.
- Performed administrative tasks such as filing documents and responding to emails.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Client Experience Specialist
Shaw
04.2020 - 09.2021
- Generated reports detailing client interactions and satisfaction levels.
- Assisted with onboarding new clients, ensuring they had access to all necessary resources and information.
- Ensured compliance with applicable laws and regulations related to client relations activities.
- Conducted market research surveys to gain insight into customer preferences and expectations.
- Created detailed reports outlining customer service performance metrics.
- Monitored competitors' activities in order to stay ahead of industry trends in terms of customer experience delivery.
- Researched industry-specific topics related to customer service best practices.
Education
Associate of Arts - Business Administration And Management
Oxford College
Toronto, ONSkills
- Content management expertise
- Personnel assessment
- Experience in leadership
- Quantitative skills
- Risk mitigation
- Process planning
- System development
- Human relations
- Project management
Timeline
Operations Specialist
Wealthsimple
10.2023 - Current
Client Service Representative
Wealthsimple
06.2021 - 10.2023
Client Experience Specialist
Shaw
04.2020 - 09.2021
Associate of Arts - Business Administration And Management
Oxford College