Lola Avtandilashvili
Montrwal,Quebec
Summary
Dynamic customer service professional with experience at Tim Hortons, excelling in cash handling accuracy and customer relationship management. Proven ability to enhance customer satisfaction and loyalty through effective communication and product recommendations. Skilled in multitasking and maintaining a clean environment, consistently achieving performance goals and fostering positive guest experiences.
Overview
2026
2026
years of professional experience
Work History
Cashier
Tim Hortons
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Nail Technician
Myself
03.2024 - 03.2025
Server
Bouffets Des Continents
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
High School -
Emile Legault
Saint-Laurent, QC07.2023
Skills
- Point of sale operation
- Customer relationship management
- Product recommendations
- Cash handling accuracy
- Customer service
- Time management
- Cleaning and sanitizing
- Inventory restocking
Languages
English
Elementary
French
Elementary
Russian
Limited Working
Timeline
Nail Technician
Myself
03.2024 - 03.2025
Server
Bouffets Des Continents
05.2023 - 08.2023
Cashier
Tim Hortons
High School -
Emile Legault
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