Lola Adagunodo
Toronto,Ontario
Summary
A professional and detail-oriented Office Administrative Assistant with a year plus experience managing office operations and increasing efficiency. Effective at managing administrative chores, scheduling, and planning meetings and events. Strong organization and communication abilities, as well as a track record of prioritizing assignments and meeting deadlines in a fast-paced setting. Capable of handling confidential information and offering excellent customer service to clients and colleagues. A proactive problem solver who excels in collaborative team environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TD CANADA TRUST
10.2021 - 08.2022
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond to and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Food Bank Assistant
Meadowvale East Apostolic Church
07.2021 - 08.2021
- Prepare food for Clients in an efficient and effective manner. Assist in the intake of food on Mondays and Wednesdays and prepare hampers for distribution on Mondays and Thursdays.
- Greet, and meet Clients of the Food Bank. Use a desktop computer or tablet to record visits of Clients when in attendance in the proprietary Food Bank System.
- Perform administrative tasks on the same system to record and order weekly Food requirements.
- Support all aspects of Food Bank under the direction and guidance of the Food Bank Director, such as packing, sorting, and re-stocking shelves to make the distribution of food to our Clients more efficient.
Customer Fulfillment Associate
Walmart
12.2020 - 05.2021
- Efficiently picks and assembles orders from various temperature areas with great care and quality to achieve “On Time” delivery to customers.
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, and correct product codes.
- Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection
- Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, and shipping labels.
- Optimizes tote fill by packing orders in a space-efficient manner while still ensuring product quality standards are maintained.
- Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
Office Administrative Assistant
Bootstrap Africa
01.2017 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Managed the front desk and was the point of contact between clients.
- Maintained an efficient electronic documentation and filing system, Keeping client's records appropriately.
Education
ESSENTIAL PATHWAYS TO EMPLOYMENT PROGRAM COURSE -
RIVERDALE IMMIGRANT WOMEN CENTRE
TORONTO, ONTARIO11.2020
B.A. (ED) ENGLISH EDUCATION -
ADEKUNLE AJASIN UNIVERSITY
02.2018
Skills
- Customer Service and Customer Relationship Management
- Active Listening
- Critical Thinking and problem-solving
- Data Entry
- Technical proficiency in Microsoft apps
Timeline
Customer Service Representative
TD CANADA TRUST
10.2021 - 08.2022
Food Bank Assistant
Meadowvale East Apostolic Church
07.2021 - 08.2021
Customer Fulfillment Associate
Walmart
12.2020 - 05.2021
Office Administrative Assistant
Bootstrap Africa
01.2017 - 04.2018
ESSENTIAL PATHWAYS TO EMPLOYMENT PROGRAM COURSE -
RIVERDALE IMMIGRANT WOMEN CENTRE
B.A. (ED) ENGLISH EDUCATION -
ADEKUNLE AJASIN UNIVERSITY
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