Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LOKESH KUMAR

HALIFAX,CANADA

Summary

Driven and dedicated professional with a proven track record in customer service and support, demonstrated at Teleperformance through exceptional problem resolution and customer satisfaction. Skilled in teamwork and collaboration, with a strong work ethic and integrity, consistently exceeding company expectations. Expert in managing high-volume transactions with utmost accuracy, fostering repeat business and positive customer feedback. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

Cashier

Fruticana
08.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Lifted up to [50] pounds at once and used forklift to move heavier loads.

SALES ASSOCIATE

Winners
01.2022 - 08.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Associate

Teleperformance
08.2020 - 09.2021
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Douglas College
New Westminster, BC
04.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Teamwork and Collaboration
  • Time Management

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Cashier

Fruticana
08.2023 - 04.2024

SALES ASSOCIATE

Winners
01.2022 - 08.2023

Customer Service Associate

Teleperformance
08.2020 - 09.2021

High School Diploma -

Douglas College
LOKESH KUMAR