Lokesh Lekhwani
Four Points by Sheraton
Halifax,NS
3
Languages
4
Years of experience
Experienced Front Office Leader with over 5 years in guest services and team supervision. Led high-performing teams to enhance front desk operations and improve guest satisfaction. Developed staff training programs, optimized workflows, and ensured compliance with brand standards, resulting in increased review scores and loyalty enrollments.
Work History
Guest Service Supervisor
4 Months- Supervised daily operations of guest services team, ensuring exceptional customer experiences.
- Trained and mentored staff on best practices for handling guest inquiries and complaints.
- Handled escalations, coordinating effectively with housekeeping and maintenance to resolve issues promptly.
- Coordinated staff scheduling to ensure adequate coverage during peak hours., cash handling, and acted as Manager-on-Duty.
Guest Service Supervisor
1 Year- Managed daily front office operations to deliver exceptional guest experiences.
- Managed daily front office operations and ensured high-standard guest interactions.
- Coordinated room readiness with housekeeping and maintenance to ensure timely guest check-ins and resolution of issues.
- Maintained accurate daily financial records and cash reconciliation to support operational integrity.
Guest Service Manager
1 Year 3 Months- Coordinated guest service operations, ensuring seamless communication between departments and enhancing service delivery.
- Developed and implemented standard operating procedures to improve efficiency in guest service processes.
- Resolved guest complaints promptly, enhancing satisfaction and loyalty through effective problem-solving techniques.
Guest Service Representative
4 MonthsSales Associate
9 MonthsEducation
Graduate Certificate - Marketing Management
Graduate Certificate - Hospitality and Tourism Management
Bachelor of Science - Hospitality and Hotel Administration
Skills
Front Office Management & Operations
Guest Experience & Escalation Handling
Night Audit & Financial Reporting
Interdepartmental Coordination
Opera PMS
Microsoft 365
Google Workspace
Team Leadership & Staff Coaching
LANGUAGES
English
Full Professional
Hindi
Native or Bilingual
French
Elementary
Timeline
Guest Service Supervisor
Four Points by Sheraton
04.2026 - CurrentRead More
Guest Service Supervisor
Holiday Inn Ottawa Downtown- Parliament Hill
01.2025 - 01.2026Read More
Guest Service Manager
Quality Inn
10.2023 - 01.2025Read More
Guest Service Representative
Glo Best Western
06.2023 - 10.2023Read More
Sales Associate
Sport Chek (Yorkdale Mall)
09.2022 - 06.2023Read More
Niagara College
Graduate Certificate from Hospitality and Tourism Management
Read More
Institute of Hospitality and Management
Bachelor of Science from Hospitality and Hotel Administration
Read More
Algonquin College
Graduate Certificate from Marketing Management
Read More