Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
CORE COMPETENCIES
Timeline
Generic
Lokesh Chithyla
Open To Work

Lokesh Chithyla

MBA Candidate
Vancouver

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

DispatcherOperations CoordinatorOperations AssociateCustomer Support Executive

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Vancouver, British Columbia
Open to relocation: Yes

Salary Range

45000/yr - 79000/yr

Summary

Detail-oriented MBA Candidate experienced in operations coordination, workforce scheduling, and project support. Expertise in process improvement, data analysis, and stakeholder communication enhances operational efficiency. Effectively coordinates teams, manages schedules, and maintains documentation to optimize business operations in dynamic environments.

Overview

3
3
Languages
2
2
Certifications
3
3
years of professional experience

Work History

Dispatcher

EMPIRE TRAFFIC CONTROL
01.2025 - Current
  • Oversaw workforce scheduling and directed dispatch operations for field personnel across multiple project locations.
  • Coordinated staffing assignments, achieving shift coverage and strategic workforce deployment to fulfill operational demands.
  • Supervised workforce records, refined scheduling reports, and upheld operational documentation.
  • Partnered with supervisors, clients, and field teams to ensure smooth service delivery
  • Managed scheduling conflicts and staffing obstacles to maintain continuous operations.
  • Coordinated daily dispatch operations to enable prompt response to service requests.
  • Streamlined dialogue between field personnel and clients to elevate service delivery.
  • Coordinated daily dispatch operations to ensure timely response to service requests.
  • Managed communication between field personnel and clients to enhance service delivery.

Operations Coordinator

MANI ELECTRICAL WORKS
01.2024 - 07.2024
  • Coordinated daily project operations, workforce scheduling, and site activities across railway infrastructure projects.
  • Managed project documentation, operational records, and compliance reports to support railway infrastructure projects.
  • Tracked project progress, resource allocation, and operational performance using Microsoft Excel and reporting tools.
  • Communicated with supervisors, clients, and field teams to ensure efficient service delivery.
  • Resolved scheduling conflicts and staffing challenges to support uninterrupted operations.

Operations Associate

MANI ELECTRICAL WORKS
08.2023 - 01.2024
  • Orchestrated collaboration on railway infrastructure and electrical projects.
  • Oversaw project records, team documentation, and operational reports.
  • Streamlined resource allocation and directed daily project coordination efforts.
  • Employed Microsoft Excel to oversee operational performance and project development.
  • Facilitated collaboration among project teams to ensure prompt fulfillment of assigned tasks.
  • Managed inventory levels to ensure timely availability of electrical supplies.
  • Coordinated logistics for material procurement and delivery schedules.

Customer Support Executive

TELEPERFORMANCE
03.2023 - 08.2023
  • Facilitated customer inquiries via phone, email, and chat, ensuring alignment with company service standards and boosting customer experience.
  • Managed customer issues while sustaining service standards and attaining significant customer satisfaction.
  • Continuously reached performance objectives linked to response time issue resolution and client experience
  • Engaged with internal departments to address and resolve challenging customer issues, improving overall support efficiency.
  • Streamlined maintenance of accurate customer records, case notes, and CRM system documentation
  • Resolved customer inquiries using CRM software to enhance satisfaction and retention.
  • Assisted in training new representatives on service protocols and system navigation.

Education

MBA - Management

University Canada West
British Columbia, Canada
05.2001 -

Bachelor of Science - Information Technology

Vivek Vidyalaya College
Mumbai, India
05.2001 -

Skills

Route Coordination

Scheduling Dispatch

Route optimization

Incident Management

Microsoft Excel (Pivot Tables, VLOOKUP, XLOOKUP)

Microsoft Office 365

Decision-making

Customer service

Communication Skills

Active listening

Accomplishments

  • Silver Medalist – College Physics Olympiad, recognized for strong analytical and problem-solving skills.
  • Writer & Director of the short film “503”, nominated for Best Short Film at the Mumbai Inter-College Short Film Contest.
  • Public Relations Manager – Yug Festival, managed external communication, promotions, and stakeholder coordination for a large-scale college cultural event.

Certification

Certified Digital Marketing Associate (CDMA) | Digital Marketing Institute (DMI) (2025)

CORE COMPETENCIES

Operations Coordination | Project Coordination | Business Analysis | Workforce Planning | Scheduling & Dispatching | KPI Reporting | Resource Allocation | Process Improvement | Stakeholder Management | Administrative Support | Data Analysis | CRM Systems | Documentation Management | Microsoft Excel | Power BI

Timeline

Dispatcher

EMPIRE TRAFFIC CONTROL
01.2025 - Current

Operations Coordinator

MANI ELECTRICAL WORKS
01.2024 - 07.2024

Operations Associate

MANI ELECTRICAL WORKS
08.2023 - 01.2024

Customer Support Executive

TELEPERFORMANCE
03.2023 - 08.2023

MBA - Management

University Canada West
05.2001 -

Bachelor of Science - Information Technology

Vivek Vidyalaya College
05.2001 -

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Lokesh ChithylaMBA Candidate