LOKENDRA RATHORE

• Responded to customer inquiries via phone, email, and chat, addressing technical issues and providing timely solutions
• Troubleshooting: Identify and diagnose technical issues by analyzing error messages, investigating software or hardware configurations, and using appropriate troubleshooting techniques
• Provide clear instructions and guidance to customers on how to resolve their problems
• Remote Assistance: Utilize remote access tools to connect to customer systems and provide hands-on support
• This may involve configuring software settings, installing or updating software, or resolving network connectivity issues
• Oversaw installation and commissioning of PLC systems on-site, coordinating with technicians and electricians.
• Maintained detailed project documentation, including design specifications, programming code, and commissioning reports

ACHIEVEMENTS

• Successfully completed 95% of PLC projects on time and within budget, consistently meeting or exceeding client expectations.
• Received commendations from clients for delivering PLC solutions that significantly improved their manufacturing processes
• Successfully spearheaded conception, design, and implementation of company's inaugural Industry 4.0-based project, marking significant leap forward in digital transformation and operational efficiency

• Roles are responsibilities are below
• Prepared and modified electrical drawings for Pharma and Packaging machines using industry-standard software, including AutoCAD and DraftSight.
• Collaborated with engineers and design teams to interpret technical specifications and translate them into accurate and detailed electrical schematics.
• Ensured compliance with relevant industry standards and regulations in all electrical designs.
• Played crucial role in troubleshooting and resolving electrical design issues during manufacturing and testing phases.
• Identified specific cables, fuses and circuit breakers required for assigned installations.
• Trained junior staff members in use of AutoCAD and DraftSight software for electrical drawing tasks.

• Continuously monitor and control plant equipment and processes, including valves, pumps, compressors, and other machinery, to maintain safe and efficient operations.
• Adjust process parameters as needed to maintain product quality and production efficiency. Troubleshoot and resolve operational issues in timely manner.
• Maintained contemporary technical knowledge of engineering concepts.
• Collaborated with senior engineers on complex projects.
• Interpreted blueprints and technical drawings to analyze upcoming projects.