LOKENDRA KARKI
Oshawa,Canada
Summary
Looking forward to work in an environment where I can both learn and contribute, applying my efforts with ambition and a desire to advance in professional experience. Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
5
5
years of professional experience
Work History
Travel Agent
Buddha Air
Kathmandu, Nepal
09.2021 - 11.2023
- Managed travel bookings for domestic and international flights, assisting customers with flight selections, itinerary changes, and special requests
- Advised clients on travel regulations, flight schedules, and available upgrades
- Assisted in de-escalating issues during travel disruptions
- Resolved travel-related issues, such as rebooking’s, cancellations, and ticket exchanges
Customer Service Representative
OM TRADE CENTER
Dhangadhi, Nepal
11.2018 - 02.2020
- Interaction with customer via phone, mail, chat or in-person
- Resolve customer inquiries, concerns and issues
- Maintain detailed and accurate records of customers interactions and transactions
- Collaborate with team members and departments to address customer needs
Education
Post Graduate - Project Management
Durham College
Oshawa, CanadaBachelor - Arts and Humanities
Ratna Rajya Laxmi Campus
Kathmandu, NepalSkills
- Communication skill
- Resilient
- Teamwork
- Hardworking
- Time management
- Quick learner
- Travel Arrangements
- Hotel Accommodations
- Administrative tasks
- Client networking
- Mentoring and training
- Cultural Awareness
- Itinerary Planning
- Logistics support
- Social Media
- Marketing
- Regulations and compliance
Availability
Open (Semester Break)
Timeline
Travel Agent
Buddha Air
09.2021 - 11.2023
Customer Service Representative
OM TRADE CENTER
11.2018 - 02.2020
Post Graduate - Project Management
Durham College
Bachelor - Arts and Humanities
Ratna Rajya Laxmi Campus
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