Jeffrey Welsh
Regina,SK
Summary
Versatile and dynamic professional with a proven track record in customer service and time management, honed across roles at Disney Cruise Lines and various hospitality venues in Calgary. Excelled in creating efficient, guest-focused environments, significantly enhancing customer satisfaction. Skilled in multitasking and attention to detail, adept at fostering positive guest relations and maintaining professional appearance.
Overview
2020
2020
years of professional experience
Work History
Sales, Waiter, Bartender Positions
Restaurants, Bars in Calgary, 1998-2000
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Driver
NAPA Auto Parts - Genuine Parts
04.2018 - 08.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Cruise Staff
Disney Cruise Lines/Royal Caribbean Cruise Line
08.2002 - 09.2005
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Education
No Degree - Personal Care Worker Course
St John Ambulance
Regina, SK05-2021
No Degree - First Aid/ CPR
St John Ambulance
Regina, SK05-2021
High School Diploma -
Luther Collegiate High School
Regina, SK06-1991
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Professional appearance
- Guest relations
Languages
Timeline
Driver
NAPA Auto Parts - Genuine Parts
04.2018 - 08.2019
Cruise Staff
Disney Cruise Lines/Royal Caribbean Cruise Line
08.2002 - 09.2005
Sales, Waiter, Bartender Positions
Restaurants, Bars in Calgary, 1998-2000
No Degree - Personal Care Worker Course
St John Ambulance
No Degree - First Aid/ CPR
St John Ambulance
High School Diploma -
Luther Collegiate High School
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