Lois Saunders
Calgary
Summary
Healthcare professional with extensive experience in leading and managing resident care teams. Proven ability to enhance care delivery and resident satisfaction through effective team collaboration and strategic planning. Adaptable and reliable with strong organizational and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resident Care Manager
Covenant Care
06.2022 - 10.2024
- Responsible for managing the care of 102 residents in a Supportive Living community
- Supervised and evaluated a team of LPN clinical Supervisors, Allied health, Clinical Educator, Licensed Practical Nurses and Health Care Aides.
- Facilitate and collaborate with Interdisciplinary (ID) team members (RD, SW, OT, PT, RT, PC, RAI assessor) on a daily basis and in formal weekly ID team meetings to establish, implement, and maintain quality resident care and services.
- Continuous collaboration with all other team members including physicians, pharmacist, medical director, educators, administration, dietary, housekeeping, and laundry.· Promote a culture of continuous improvement by adhering to legislation and regulations, policies and procedures, standards of conduct and employee agreements.
- Excellent service and communication skills as demonstrated by courtesy, tact, and respect while interacting with residents, families, and staff.
- Evaluate individual performance of team members, which include written annual performance appraisals and performance improvement plans.·
- Responsibilities also include recruitment and termination of staff, staff conflict management, change management, and skin and wound care management.
CLIENT SERVICE MANAGER
Carewest
12.2020 - 05.2022
- Management of 71 residents with multiple chronic diseases/illnesses
- Responsible for leading and managing 40+ staff including agency staff
- Assisted in commissioning the Complex Mental Health program (15 beds)- Colonel Belcher
- Assisted in development/changes of staff rotations
- Liaise with residents/families to ensure comprehensive treatment plans
- Facilitate and collaborate with interdisciplinary (ID) team members
- Performance management of staff
- Conduct monthly audits in conjunction with team lead
- Comply with all relevant federal and provincial acts and regulations (Quality monitoring, CCHSS, Accreditation)
DIRECTOR OF CARE
Revera
03.2019 - 12.2021
- Director of Care for 150 beds- 75 non-secure and 75 secure memory care
- Facilitate and promote the interdisciplinary approach within the home through Nursing, Dietary, Occupational therapy, Recreational therapy, MDS Coordinator, Environmental service and administrative departments
- Achieve resident & family satisfaction ratings ensuring holistic care needs are met or exceeded
- Meet or surpass all quality indicators for residents in accordance to organizational and ministry guidelines (through execution of required clinical programs)
- Promote a culture of engaged employees
- Ensure compliance to promote the safety of residents
- Achieve regulatory compliance in relation to health care records and safe keeping of drugs and narcotics
- Responsible for department annual budget- limited to nursing department
- Assist Executive Director by collaborating with the Medical Advisor to ensure medical records are in compliance with regulations
- Hire, orient, schedule, supervise and evaluate the performance of Resident Care Managers and regulated nursing staff
- Working with the nursing staff department to ensure required clinical programs are in place, monitored, and evaluated
- Monitor and review resident care staff compliance with all facility policies and procedures, including safety rules and safe working practices
- Comply with all relevant federal and provincial acts and regulations
- Assist the Executive Director with budget preparation and implementation for the nursing department
- Co-ordinate and monitor the infection, prevention and control program
SUPPORTIVE ROOMMATE
Vantage Enterprises
12.2015 - 03.2021
- Oversee daily activities of a live in adult individual with developmental delay
- Provide food, shelter and clothing
- Monthly reports to communicate on progress/issues
- Responsible to ensure safety and wellbeing of individual
Care Services Manager
Bethany Care Society
09.2006 - 02.2019
- Management of 67 residents with multiple chronic diseases/illnesses including oversight of 2 respite beds
- Responsible for leading and managing 45 + nursing staff
- Acting Administrator for 446 bed facility during vacation leave
- Facilitate and collaborate with Interdisciplinary (ID) team members (RD, SW, OT, PT, RT, PC, RAI assessor) daily and in formal weekly ID team meetings establishing, implementing, and maintaining quality resident care and services
- Continuous collaboration with all other team members including physicians, pharmacist, medical director, educators, administration, dietary, housekeeping, and laundry
- Promote and improve resident services by conducting resident/family conferences involving discussion with the resident/family to identify values, beliefs, concerns & expectations generating goals and solutions
- Promote a culture of continuous improvement by adhering to legislation and regulations, policies and procedures, standards of conduct and employee agreements
- Excellent service and communication skills as demonstrated by courtesy, tact, and respect while interacting with residents, families, and staff
- Evaluate individual performance of team members, which include written annual performance appraisals and performance improvement plans
- Conduct monthly audits to assure quality measures are followed and maintained
- Possess knowledge of RAI 2.0, coding and analysis of reports, including quality indicators
- Self-directed with astute judgement skills and a high level of personal accountability
- Financial reports analysis with a 3-million-dollar budget including salaries and supplies
- Responsibilities also include recruitment and termination of staff, staff conflict management, change management, and skin and wound care management
Education
REGISTERED NURSE DIPLOMA -
SIAST KELSEY CAMPUS
Saskatoon, SK06.1991
Skills
- Patient-Centered Care
- Effective Clinical Decision-Making
- Strong Accountability Practices
- Self-Motivated Professional
- Analytical Problem Resolution
- Advanced Wound Management Skills
- Enthusiastic Engagement with RAI 20
- Reliable Work Performance
- Dependable Professional
Certification
- Gerontological certification
- S.W.A.T Didactic certification
- LEADS certified
- CPR certified- C level
- MANDT certified
- Abuse protocol certificate
- Supportive Pathways
- Mental Health Basic First Aid
- Leading through crisis
- Conflict resolution
Languages
English
Full Professional
Timeline
Resident Care Manager
Covenant Care
06.2022 - 10.2024
CLIENT SERVICE MANAGER
Carewest
12.2020 - 05.2022
DIRECTOR OF CARE
Revera
03.2019 - 12.2021
SUPPORTIVE ROOMMATE
Vantage Enterprises
12.2015 - 03.2021
Care Services Manager
Bethany Care Society
09.2006 - 02.2019
REGISTERED NURSE DIPLOMA -
SIAST KELSEY CAMPUS
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