Lois Ricketts
164 Castlegreen Close Calgary,AB
Summary
Driven and diligent professional with a proven track record in customer service and problem-solving. At Instacart/Doordash, enhanced delivery efficiency and customer loyalty through exceptional service and adept use of technology. As a Registered Massage Therapist at LMS, significantly increased client retention by personalizing care and fostering wellness.
Overview
19
19
years of professional experience
Work History
Food Delivery Driver
Instacart/Doordash
05.2021 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Registered Massage Therapist
LMS
03.2005 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Education
Registered Massage Therapist - Massage
Wholistic Health Training And Reserach Centre
Edmonton, AB03.2015
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
Languages
English
Native or Bilingual
Timeline
Food Delivery Driver
Instacart/Doordash
05.2021 - Current
Registered Massage Therapist
LMS
03.2005 - Current
Registered Massage Therapist - Massage
Wholistic Health Training And Reserach Centre
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