Summary
Overview
Work History
Education
Skills
Timeline
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Lois Onoja

Ottawa,ON

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

1
1
year of professional experience

Work History

Team Lead

Bluenotes
04.2023 - Current
  • Effectively supervised a team of 5+ retail associates, providing guidance, mentorship, and performance feedback to ensure productivity and customer satisfaction
  • Dynamically trained new team members on company policies, procedures, and product knowledge, fostering a cohesive and knowledgeable workforce
  • Quickly and efficiently organized daily tasks, schedules, and work assignments to optimize workflow and meet operational goals
  • Proactively resolved customer inquiries, concerns, and escalated issues, ensuring high levels of customer service and retention
  • Collaborated with store management to implement sales strategies, promotional campaigns, and inventory management procedures, contributing to increased sales and profitability
  • Fostered a positive and inclusive work environment by promoting teamwork, communication, and recognition among team members

Call Service Associate

Elemental Data Collection
02.2023 - 04.2023
  • Effectively supervised call queues, ensuring timely responses and adherence to service level agreements, to maintain high standards of customer satisfaction
  • Dynamically trained new call service associates on company policies, customer service techniques, and product knowledge, empowering them to deliver exceptional service and resolve customer inquiries efficiently
  • Quickly and efficiently organized daily call schedules and work assignments, prioritizing tasks based on urgency and complexity to optimize productivity and minimize customer wait times
  • Proactively resolved customer issues, complaints, and escalations, demonstrating empathy, patience, and problem-solving skills to achieve positive outcomes and enhance customer loyalty
  • Answered approximately 50 calls and emails per day to resolve questions and problems.

Education

Global and International Studies with a Specialization in Global Development -

Carleton University
Ottawa, ON
11.2024

Skills

  • One year plus customer service experience with proven interpersonal skills
  • Computer skills: Microsoft Word, Excel and Word Perfect
  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Problem-solving skills: Capacity to identify challenges, develop creative solutions, and overcome obstacles, important for addressing complex issues and driving positive change in global development projects
  • Leadership and teamwork: Proven leadership abilities, with experience in leading teams, fostering collaboration, and motivating others towards common goals, crucial for driving innovation and achieving results in corporate settings

Timeline

Team Lead

Bluenotes
04.2023 - Current

Call Service Associate

Elemental Data Collection
02.2023 - 04.2023

Global and International Studies with a Specialization in Global Development -

Carleton University

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Lois Onoja