LOIS BRADY
Wallaceburg,Ontario
Summary
Efficient Administrative Professional with expertise in Microsoft Office Suite and healthcare documentation. Currently completing Office Administration – Health Sciences, enhancing skills in healthcare systems. Experienced in staff supervision, shift management, and customer service within fast-paced settings. Demonstrates effective communication and flexibility in scheduling, with a commitment to compliance and operational excellence.
Overview
16
16
years of professional experience
Work History
Manager
McDonald’s
01.2010 - Current
- Supervised team members during peak service hours to increase customer satisfaction and address high-demand service needs.
- Coached and mentored team members to improve skills and enhance overall team effectiveness.
- Implemented daily staff schedules to enhance workforce management.
- Collaborated with management to streamline customer service practices and optimize workflows.
- Resolved customer inquiries and service-related issues to improve overall service quality.
- Trained new employees on food preparation and safety standards.
- Monitored inventory levels and placed orders to ensure adequate supply.
- Conducted equipment checks to uphold safety standards and functionality.
- Canada
Education
Office Administration - Health Sciences
Lambton College
Sarnia, Ontario08-2026
Bachelor of Science - Psychology
Holy Cross of Davao
Davao, PhilippinesSkills
- Computer proficiency in Microsoft Access and Adobe and Canva
- Leadership skills
- Scheduling and labor management
- Customer service excellence
- Team collaboration
- Time management and organization
- Critical thinking
- Multitasking ability
- Staff management
- Reliability and flexibility
- Internet and AI application use
- Attention to detail
Timeline
Manager
McDonald’s
01.2010 - Current
Office Administration - Health Sciences
Lambton College
Bachelor of Science - Psychology
Holy Cross of Davao