Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lois Azenda

Calgary,AB

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Key Holder, Supervisor

Splitsville
11.2018 - 02.2025
  • Store Operations: Opened and closed the store, managed daily operations, and ensured compliance with company policies and procedures.
  • Team Leadership: Supervised and trained staff, delegated tasks, and provided coaching to improve performance.
  • Customer Service: Assisted customers, resolved complaints, and maintained a welcoming store environment to enhance the shopping experience.
  • Sales & Inventory: Processed transactions, and assisted with inventory management, including stock replenishment and merchandising.
  • Security & Cash Handling: Maintained store security, performed cash register audits, and ensured accurate cash handling and deposit procedures.
  • Problem-Solving: Addressed operational issues, handled emergencies, and escalated concerns to upper management when necessary.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Processed cash, credit, debit, and check payments.
  • Trained and mentored new employees.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Completed store opening and closing procedures.
  • Rotated stock according to dates and protocols.
  • Accepted and processed customer returns.

Pharmacy Assistant

Shoppers Drug Mart
09.2021 - 10.2022
  • Prescription Processing: Assisted pharmacists in preparing and dispensing medications, including counting, labeling, and packaging prescriptions.
  • Customer Service: Greeted patients, answered inquiries, and provided information on medications, OTC products, and health supplements.
  • Insurance & Billing: Processed insurance claims, verified coverage, and resolved billing discrepancies to ensure smooth transactions.
  • Inventory Management: Monitored stock levels, conducted inventory checks, and assisted in ordering and restocking medications and supplies.
  • Pharmacy Operations: Maintained a clean and organized workspace, adhered to safety protocols, and followed HIPAA guidelines for patient confidentiality.
  • Administrative Support: Managed phone calls, filed prescriptions, updated patient records, and assisted with data entry in pharmacy software systems.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Counted and labeled prescriptions with correct item and quantity.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.

Concession Captain

Calaway Park
05.2016 - 10.2021
  • Team Leadership: Supervised employees across multiple concession stands, including training, scheduling, and performance management.
  • Guest Service Excellence: Resolved customer complaints promptly, enforced quality standards, and ensured a positive guest experience.
  • Operations Management: Oversaw daily operations, including opening/closing procedures, cash handling, and inventory audits.
  • Sales & Profitability: Monitored sales targets, implemented upselling strategies, and controlled food costs to maximize revenue.
  • Health & Safety Compliance: Enforced sanitation standards, food handling protocols, and park safety regulations.
  • Vendor & Inventory Coordination: Oversaw stock levels, ensuring accurate inventory management.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

University Degree - Business Management

Mount Royal University
Calgary, AB

Skills

  • Strong leadership and team management abilities
  • Excellent customer service and communication skills
  • Proficient in POS systems, cash handling, and inventory control
  • Trustworthy with keys, alarms, and sensitive store information
  • Ability to multitask in a fast-paced environment
  • Knowledge of loss prevention and safety protocols

Timeline

Pharmacy Assistant

Shoppers Drug Mart
09.2021 - 10.2022

Key Holder, Supervisor

Splitsville
11.2018 - 02.2025

Concession Captain

Calaway Park
05.2016 - 10.2021

University Degree - Business Management

Mount Royal University

Similar Profiles

CREATE PROFILE
Lois Azenda