Lois Adafia
Winnipeg,MB
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Retails Sales Associate
Jehnai Pharmacy LTD.
06.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Support Worker
Plan Health Home Care
10.2021 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other professionals to plan and coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Helped the elderly move from one room to another
- Demonstrated a working knowledge of unit equipment , eg. patient lift .
Education
Bachelor of Science - International Business
University of Manitoba
Winnipeg, MBGeneral Arts
St. Roses Senior High School
Kumasi06.2021
Skills
- Product Promotion
- Retail Sales
- Cash Handling
- Persuasive Selling
- Customer Assistance
- Product Knowledge
- Teamwork and Collaboration
- POS System Operations
- Energy and Physical Stamina
- Adaptable and Flexible
- Engaging with Diverse Customers
- Available Nights, Weekends and Holidays
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Strategic Selling
- Providing Feedback
- Money Transfer Systems
- Cash Register Operation
- Product and Service Sales
- Documentation and Recordkeeping
- Transaction Processing
- Digital Databases
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved results by completing tasks with accuracy and efficiency.
- Extensive experience as a support , community and care worker .
- Team player and ability to work independently .
- Problem solving , strong analytical skills and multitasking abilities to complete task with deadlines.
- Good listener.
- Ability to multitask and work well under pressure.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn
Timeline
Retails Sales Associate
Jehnai Pharmacy LTD.
06.2022 - 03.2023
Support Worker
Plan Health Home Care
10.2021 - 04.2022
Bachelor of Science - International Business
University of Manitoba
General Arts
St. Roses Senior High School
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