Loida Lexia Montoya
Winnipeg,Canada
Summary
An experienced and detail oriented individual who is able to carry out many tasks in a professional and timely manner. Over 8 years of work experience in the combined areas of food/restaurant hospitality, retail and cleaning. Knowledgeable, social, and an enthusiastic team player who is always looking for different ways to carry out tasks, goals and expectations!
Overview
8
8
years of professional experience
Work History
Housekeeper
Premiere Executive Suites
09.2023 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup
- Performed inventory tracking and stock for housekeeping, ensuring precise supply levels and accuracy
- Adhered to professional house cleaning checklist.
Bartender/Server
Saaphire Lounge (YWG Airport)
11.2023 - 12.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with coworkers
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversations with travelling guests
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Successfully managed high volume bartending/restaurant service for multiple patrons simultaneously, maintaining accuracy and efficiency
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
Server
Salisbury House
06.2019 - 03.2022
- Greeted guests professionally, shared daily specials and collected drink and food orders
- Monitored tables, offering add-ons and checking on guest satisfaction
- Set dining tables according to the type of event and service standards
- Answered phone calls for takeout and pick-up orders
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Used POS system to accurately input orders and process payments
- Highly experienced with Skip the Dishes, took orders and followed special requests
Server
Canada Inns
07.2018 - 04.2019
- Completed opening and closing checklists according to set standards
- Followed alcohol awareness procedures to prevent guest intoxication
- Entered orders and processed payments using the POS system
- Handled multiple tables simultaneously with high service quality
- Memorized menu items, recipes, and daily specials to answer questions and make recommendations to customers
- Cleaned up spills and removed trash to maintain the professional appearance of banquet areas
- Set up tables, buffets, and service areas to prepare for different types of banquets
Cashier/Front End
McDonalds
04.2017 - 06.2018
- Received orders at counter or from kiosks and took payment from customers
- Cleaned and disinfected food preparation areas, workstations and equipment
- Followed company guidelines and safe food handling procedures to prepare menu items using recipes
- Accepted special requests from guests and prepared food to meet demands
- Prepared hot and cold drinks to order
- Utilized POS systems accurately to ring up customer orders
Education
High School Diploma -
Elmwood High School
Winnipeg, MB06.2017
Skills
- Created a friendly and positive work environment to all guests, customers, and peers at all times
- Excellent memory and attention to detail, memorized restaurants food and liquor menu, as well as liquor stock
- Amazing ability to multitask and handle a high volume of tables and groups as a server, as well as tasks
- Punctual and reliable individual, consistently showing up on time and always meeting deadlines
- Team player who actively seeks opportunities to support and contribute to the work team
- Provided top notch customer service, going above and beyond to meet customers and guests needs with professionalism and attentiveness
- Ensured exceptional guest service and experience by seating guests, taking orders, serving dishes, and providing memorable dining experiences with friendly and attentive approach
- Constantly maintaining a high standard of cleanliness and prioritizing sanitation at work, ensuring a safe and hygienic environment
- Hands on experience handling tills and cash registers, ensuring accurate transactions and payments
Languages
Timeline
Bartender/Server
Saaphire Lounge (YWG Airport)
11.2023 - 12.2024
Housekeeper
Premiere Executive Suites
09.2023 - Current
Server
Salisbury House
06.2019 - 03.2022
Server
Canada Inns
07.2018 - 04.2019
Cashier/Front End
McDonalds
04.2017 - 06.2018
High School Diploma -
Elmwood High School
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