Experienced with delivering compassionate support and assistance to individuals with varying needs. Utilizes effective communication and empathy to create safe and nurturing environment. Track record of managing daily activities and addressing challenging behaviors efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Living Essex County
08.2025 - Current
Assisted individuals with daily living activities, fostering independence and enhancing quality of life.
Developed and implemented personalized care plans tailored to individual needs and preferences.
Collaborated with multidisciplinary teams to ensure comprehensive support for clients' physical and emotional well-being.
Monitored client progress, documenting changes in behavior or health status for timely interventions.
Provided transportation and accompanied clients to appointments, ensuring access to essential services.
Advocated for clients' rights and needs within community resources, promoting awareness and access to services available.
Maintained clean, safe, and well-organized patient environment.
Housekeeping Aide
Erie Shores Health Care
11.2023 - 08.2025
Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
Use chemicals and supplies to disinfect and sterilize frequently touched surfaces
Maintained cleanliness and sanitation standards across patient rooms and common areas.
Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Removed soiled sheets, washcloths and towels.
Assisted in the training and onboarding of new housekeeping staff members.
Implemented efficient cleaning procedures to enhance workflow and productivity.
Collaborated with nursing staff to address specific cleaning needs for patient care areas.
Care Professional
Home Instead
11.2023 - 02.2025
Coordinated scheduling of services, ensuring optimal coverage and continuity of care for clients.
Conducted regular assessments to evaluate client needs, adjusting care plans as necessary for improvement.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Developed individualized care plans in collaboration with families and healthcare professionals.
Advocated for client rights and preferences in all aspects of care delivery, fostering a supportive environment.
Monitored client health conditions, reporting changes to appropriate healthcare providers promptly.
Implemented effective communication strategies to build trust with clients and their families.
Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
Field Officer
Methodist Development and Relief Agency (MeDRA)
01.2021 - 04.2023
Coordinated community engagement initiatives to enhance stakeholder involvement in relief programs.
Implemented monitoring and evaluation frameworks to assess program effectiveness and improve service delivery.
Facilitated training sessions for local volunteers, enhancing their skills in project management and execution.
Developed partnerships with local organizations to strengthen resource mobilization efforts for disaster response activities.
Analyzed field data to inform strategic decision-making and optimize project impact across multiple regions.
Led cross-functional teams in the execution of humanitarian aid projects, ensuring alignment with organizational goals
Enhanced reporting processes by integrating technology solutions, resulting in improved accuracy and timeliness of data submission.
Drove capacity-building efforts within communities, promoting sustainable development practices among beneficiaries.
Case Management Officer
Care at the Core of Humanity (CATCH)
02.2018 - 12.2020
Managed case files, ensuring compliance with policies and procedures.
Coordinated multidisciplinary team meetings to assess client needs and develop tailored care plans.
Facilitated communication between clients and service providers, enhancing access to resources.
Monitored client progress, adjusting care strategies based on feedback and changing circumstances.
Developed and implemented quality improvement initiatives, increasing service delivery efficiency.
Analyzed data trends to identify gaps in service provision, recommending actionable solutions.
Maintained strict confidentiality protocols when handling sensitive client information.
Efficiently managed high caseloads while ensuring quality care was provided to all clients consistently.
Education
Bachelor of Science - Community Development
Women's University in Africa (WUA)
Harare, Zimbabwe
11.2017
Diploma - Project Planning And Management
Christian College of Southern Africa (CCOSA)
Harare, Zimbabwe
11.2010
BBA - Business Administration And Management
St Clair College
Windsor, ON
05-2028
Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Behavioral management
Client documentation
Languages & Other Interests
Fluently speaks English
Full Professional
Certification
First Aide and CPR training
Save Management Crisis intervention
PCA - Personal Care Aide
English Proficiency
Interests
Advocacy Campaigns
Offering time and support to shelters for the homeless, women, and animals
Youth mentor, providing guidance and support to empower the next generation of leaders
Getting involved in local advocacy groups to promote positive change in the community
Volunteer Work
Participating in fundraising events to support local charities, schools, or community projects