Loic Caps
Vancouver,BC
Summary
A team player with strong attention to detail, collaborating with honesty and integrity, with over 13 years of experience in accounting, customer service, facilities and operations management within the accounting, aerospace, healthcare, and real estate industries. A proactive and proficient professional with good communication skills and the capability to engage in an empathetic way, determined to make a difference in your organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OPERATIONS COORDINATOR - INTER CAMPUS OPERATIONS
PHSA
06.2024 - Current
- Assisted in talent acquisition efforts such as interviews or onboarding tasks
- Record suppliers' invoices in invoices tracker to ensure alignment with financial forecasts
- Communicate with AP department for correct coding of suppliers' invoices
- Assist the Manager, Production and Quality Control in the ordering process for a total purchase of about $2M annually
- Review and analyze the velocity reports from our suppliers for presentation to the Manager, Production and Quality Control
- Analyze the reconciliation report sent out monthly by the third party vendor in charge of our accounting to ensure accuracy with our internal records
- Prepare the monthly financial reporting for the Director, Patient Food Service to ensure proper charges reclassification to the cost centers of internal departments
- Support the Manager, Production and Quality Control in the production of any report requested by the Director, Patient Food Service (Local food report, prices comparison, budget discrepancies, ...)
- Collaborate with the receiver and Manager, Production and Quality Control to ensure an efficient inventory process
OPERATIONS COORDINATOR, INTER-CAMPUS OPERATIONFOOD SERVICES
PHSA (BC WOMEN'S AND CHILDREN'S HOSPITAL)
01.2024 - 06.2024
- Reviewed the cash reports for all the point of sales within the facilities, analyzed the discrepancies and reported the results to the Head Office on a daily basis
- Audited the cash floats of each POS on a weekly basis
- Issued the catering invoices to customers and took care of their payment or imputation to the proper cost centre in case of internal orders
- Transferred a monthly reporting to a designated business finance partner for proper imputation of catering and meal vouchers invoices
- Collaborated with the AP department for proper coding of the suppliers' invoices
- Maintained a great working relationship with the suppliers by working with the AP department on releasing the payment of overdue invoices
- Managed the vouchers process - from the vouchers request to their distribution
- Supervised the food services workers and food services supervisors for each point of sales within the facilities
- Ensured compliance with the HACCP process from each food service worker within the facilities
- Prepared budget accruals in precision of the fiscal year's end
FACILITIES COORDINATOR
JLL for Amazon Global Real Estate and Facilities
07.2022 - 11.2023
- Conducted daily walkthrough to ensure a clean and organized work environment for Amazon
- Responded to all work orders promptly, ensuring KPI compliance and excellent customer service
- Scheduled and manage repairs and maintenance, minor works, and other work requests, tracking to completion in accordance with all agreed procedures and in collaboration with the different stakeholders such as Security and IT
- Maintained and propose emergency response plans such as evacuation plan
- Updated and maintain accurate records and official documentation for the sites including Amazon web pages
- Attended monthly meetings with the different Property Management companies of the buildings occupied by Amazon
- Participated in bi-weekly meetings with other vendors in charge of Amazon's account
- Reviewed suppliers' invoices for my sites before approval by my Manager
- Took part in monthly meetings with the cleaning supervisor of each site
- Assisted the Assistant Facilities Managers in preparation for our monthly work orders review team meeting
- Participated in budget season twice a year
PORTER
Vancouver Coastal Health
07.2021 - 07.2022
- Demonstrated excellent communication skills while interacting with patients, families, and healthcare team members for optimal service delivery.
- Increased hospital efficiency with prompt responses to transport requests from various departments.
- Ensured patient safety during transport by adhering to proper lifting and handling techniques.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
The Cadillac Fairview Corporation Limited
09.2019 - 01.2021
- Handled a high number of inbound calls and emails (in both English and French) from tenants (retail stores and office buildings) or outside contractors in a courteous and professional manner
- Contributed to reach the daily service levels target (90%) along with the other team members
- Collaborated effectively with the different Maintenance teams, Project Management teams, Marketing teams, and other collaborators working on every property owned by Cadillac Fairview across Canada
CONTINUOUS IMPROVEMENT TEAM OFFICER
Safran Aero Boosters SA
04.2016 - 07.2019
- Supported all the departments of the company, as a reliable cross-functional team player, in the Purchase to Pay process, from the purchase order to the payment of suppliers' invoices
- Developed a complete training program and delivered several training sessions to approximately 100 people from different departments who were involved in the purchase to pay process
- Assisted the buyers in the creation of their work orders by handling the suppliers' database
- Strived to maintain a good relationship with the suppliers by resolving all billing problems in collaboration with the accounting department located in France and the Finance Director in more complex situations
- Monitored the financial health of the suppliers using the financial analysis of their annual accounts to guarantee the operational excellence of the supply chain critical to the effective and successful operation of the company
- Conducted a monthly analysis of the suppliers' invoices to understand the root causes of overdue invoices and prepare a monthly report for Safran's business leaders
- Successfully reduced the initial late payment rate of the suppliers' invoices by 20% by adapting and improving the P2P (Purchase to Pay) process
ACCOUNTING TECHNICIAN
Pharmalex SPRL
07.2011 - 04.2016
- Performed the daily recording of hundreds of purchase and sales invoices in a fast-paced environment
- Excelled in meeting the accounting deadlines related to the submission of periodic VAT declarations
- Analyzed the financial reports of our customers to establish financial forecasts
- Supported my manager in the preparation of his meetings with the existing customers and in the design of new customers' business plans
- Enhanced financial accuracy by diligently reconciling accounts for a portfolio of 35 customers, identifying discrepancies, and resolving issues promptly
Education
BACHELOR'S DEGREE - Accounting and Finance
Helmo Sainte-Marie BELGIUM
06.2011
Skills
- Customer service
- Analytic abilities
- Collaboration skills
- Time management
- Organized
- Process improvement
- Problem-solving skills
- Results-oriented
- Team Player
- Able to work independently
- Supply Ordering
- Customer Invoicing
- Process Implementation
- Forecasting
- Google Suite
- Microsoft Office
- Salesforce
- Nice
- Corrigo
- LexAct
- PeopleSoft
- Catertrax
- Volante
Languages
French
Native or Bilingual
English
Native or Bilingual
Hobbies and Interests
- Personal Development
- Passion for sport in general
- Meditation
- Travelling
Certification
Food Safe Level 1
Timeline
OPERATIONS COORDINATOR - INTER CAMPUS OPERATIONS
PHSA
06.2024 - Current
OPERATIONS COORDINATOR, INTER-CAMPUS OPERATIONFOOD SERVICES
PHSA (BC WOMEN'S AND CHILDREN'S HOSPITAL)
01.2024 - 06.2024
FACILITIES COORDINATOR
JLL for Amazon Global Real Estate and Facilities
07.2022 - 11.2023
PORTER
Vancouver Coastal Health
07.2021 - 07.2022
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
The Cadillac Fairview Corporation Limited
09.2019 - 01.2021
CONTINUOUS IMPROVEMENT TEAM OFFICER
Safran Aero Boosters SA
04.2016 - 07.2019
ACCOUNTING TECHNICIAN
Pharmalex SPRL
07.2011 - 04.2016
BACHELOR'S DEGREE - Accounting and Finance
Helmo Sainte-Marie BELGIUM
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