Logine Househ
Edmonton,AB
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Walmart
06.2021 - Current
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Executed curbside pickup delivery, lowering the average turnaround time to under 3 minutes per order to substantially increase customer satisfaction and boost curbside turnaround rate.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Trained multiple new employees to secure the cohesiveness of a powerful team through personal refined experience.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Social Media Coordinator
Iconic Image
03.2018 - 02.2022
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Customer Experience
Maximum Carpet
02.2019 - 03.2020
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Sociology
University of Alberta
Edmonton, AB05.2026
High School Diploma -
Queen Elizabeth School
Edmonton, AB01.2022
Skills
- High-Volume Environments
- Personally Identifiable Information
- Customer Feedback
- Upselling
- Call Center Customer Service
- Microsoft Office
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Customer Experience Associate
Walmart
06.2021 - Current
Customer Experience
Maximum Carpet
02.2019 - 03.2020
Social Media Coordinator
Iconic Image
03.2018 - 02.2022
Bachelor of Arts - Sociology
University of Alberta
High School Diploma -
Queen Elizabeth School