LOGESHWARI MAGESH
Saint John,NB
Summary
Technologically savvy and goal-oriented Management professional. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Toronto Dominion Bank
05.2023 - Current
- Process financial transactions and directing in opening credible account as per standard operating procedures, industry regulations and TD’s Code of Conduct and Ethics
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary and effectively resolving conflicts
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in timely and accurate manner and maintaining positive attitude
- Deliver quality customer experience by problem solving and recommend operational improvements of opportunity exists to improve and achieve operational excellence.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Team Member
Wyndham Hotels & Resorts
05.2021 - 11.2021
- Developed strong customer service and product knowledge skills to enhance overall performance
- Executed effective improvement plans in alignment with goals and metrics
- Operated in fast-paced environment by attending calls back to back and closing resolution about 45-60 calls while remaining calm and proactive.
- Optimized customer experiences with patience and effective problem solving.
- Ensured customer satisfaction by offering timely and appropriate solutions
- Conducted regular reviews of operations and identified areas for improvement.
Human Resources Associate
YES Bank - HGS
05.2019 - 07.2020
- HRSS- Oversaw and managed hiring process confidentially and assisted HR Managers
- Creating MIS (Management information system) Reports on daily basis
- OLR- offer letter processing, Onboarding formalities and Document verification
- Facilitated year-end reviews and team strength presentations with HR partners
- Worked in core team of employee on-boarding procedures
- Conducting exit interviews, exit clearance and employee survey
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
HR Generalist
Datawens Software Private Ltd
11.2018 - 04.2019
- Conducted career fairs, screened resumes, and interviewed applicants
- Build candidate pipelines to strengthen company culture
- Guided leaders and employees as subject matter expert in areas of employee classification, compensation studies, talent management and training
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services
- Continuously prepared reports, letter, spreadsheets, and memos
- Increased company revenue by creating and implementing advancements in procedures and systems to efficiently resolve client concerns.
Education
Sector Specific Employment Language Training (English) -
YMCA of Greater Saint John
French Language Course -
Saint John Newcomers Center
07.2022
Masters of Business Administration - HR & Finance
Anna University
05.2019
Skills
- Microsoft Office Suite
- Networking mastering
- Sales & Negotiating Skills
- Multitasking
- Documentation and Record keeping
- Billing and Payment Processing
- Driver Management
- Time management
- Service Focus and conflict resolutive
- Positivity and Integrity
- Teamwork and Collaboration
- Excellent oral and written Communication
- Attention to Detail & Performance Improvement
- Problem solving & Complaint resolution
References
Available upon request
Timeline
Customer Experience Associate
Toronto Dominion Bank
05.2023 - Current
Team Member
Wyndham Hotels & Resorts
05.2021 - 11.2021
Human Resources Associate
YES Bank - HGS
05.2019 - 07.2020
HR Generalist
Datawens Software Private Ltd
11.2018 - 04.2019
Sector Specific Employment Language Training (English) -
YMCA of Greater Saint John
French Language Course -
Saint John Newcomers Center
Masters of Business Administration - HR & Finance
Anna University
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