Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Logan Ling

Toronto,ON

Summary

Strategic and people-focused operations leader with 6+ years of experience in office administration, event planning, and employee engagement. Proven ability to manage cross-functional teams, streamline operations, and delivery high-impact internal communications. Passionate about creating inclusive, high-performing workplaces through thoughtful leadership and culture-building initiatives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

II BY IV DESIGN
09.2023 - Current
  • Lead corporate office operations, internal communications, and employee engagement initiatives that contribute to a high-performing, inclusive studio culture.
  • Serve as a central point of contact for operational needs, ensuring seamless day-to-day functioning while fostering a collaborative and purpose-driven environment and being a company ambassador.
  • Supported the facilitation of a formal leadership development program to and led knowledge-sharing sessions to reinforce key concepts across the studio, enhancing team engagement, development, and learning retention.
  • Introduced key initiatives DISC and VARK personality assessments enabling teams to better understand communication styles and improve collaboration, leadership, and interpersonal effectiveness.
  • Spearheaded end-to-end planning and execution of staff events to foster employee engagement, celebrate diversity, and strengthen organizational culture in alignment with company values.
  • Developed and launched company-wide employee engagement initiatives, including Wednesday Wellness Walks, weekly virtual yoga sessions, and Passion Presentations.
  • Designed and implemented a comprehensive health and safety policy and program for the office from the ground up; delivered training sessions to all employees, and continue to manage ongoing updates, compliance requirements, and employee engagement.
  • Led the end-to-end coordination of company-wide staff performance reviews, including scheduling, documentation, and follow-ups; tracked individual goals to support ongoing development and identified growth opportunities, delivering strategic summaries and insights to senior management.
  • Plan and lead weekly all-staff meetings, using PowerPoint to deliver clear, engaging presentations that align teams, share updates, and drive collaboration across the organization.

Server

1 HOTEL
01.2023 - 01.2024
  • Delivered exceptional food and beverage service in a high-end hospitality environment, ensuring a refined and personalized guest experience.
  • Supported a wide range of private and large-scale events, including weddings, bridal showers, baby showers, and corporate functions.
  • Assisted in full event execution, including:
  • Pre-event setup: arranging tables, décor, place settings, and AV equipment according to event specifications.
  • Guest service: providing attentive, professional service throughout events, including plated meals, buffets, and cocktail receptions.
  • Post-event teardown: efficiently dismantling and resetting event spaces while maintaining hotel standards.
  • Collaborated closely with event coordinators, kitchen staff, and fellow servers to ensure seamless event flow and guest satisfaction.

HR & Office Administrator

MGI CONSTRUCTION
01.2023 - 10.2023
  • Supported HR operations, recruiting, and administrative coordination for a construction firm.
  • Conducted interviews, onboarded new employees, and supported internal communications.
  • Implemented process improvements across office operations and digital filing.
  • Provided generalist HR support across departments and supported performance tracking.
  • Completed end to end payroll administration for over 150 employees.

Cabin Crew Manager

WESTJET AIRLINES
01.2020 - 01.2023
  • Managed flight crew teams and delivered coaching in high-stakes, service-based environments.
  • Managed and mentored cabin crew across regional and international flights, ensuring alignment with brand standards, safety, and passenger satisfaction goals.
  • Delivered real-time coaching and conflict resolution to support crew cohesion and well-being.
  • Facilitated onboarding of new team members and led pre-flight briefings with a focus on collaboration and safety.
  • Created an inclusive service culture that encouraged feedback, peer learning, and leadership development.

Event Coordinator, Tour Guide, Banquet Server

JACKSON TRIGGS
01.2016 - 08.2018
  • Guided immersive winery tours for groups ranging from 2 to 100 guests, showcasing the vineyard, production facility, and barrel cellar while delivering engaging and informative commentary on winemaking processes and the winery’s history.
  • Planned and executed large-scale events including:
  • Barrel cellar dinners for up to 300 guests, managing all aspects from concept to execution.
  • Concerts in the vines, coordinating logistics, artist needs, and guest experience.
  • Collaborated with chefs to curate event-specific menus, ensuring alignment with seasonal offerings and wine pairings.
  • Managed vendor relationships and coordinated all event rentals including tents, tables, lighting, and décor.
  • Led on-site event operations, including setup, guest service, and post-event teardown, ensuring seamless execution and high guest satisfaction.
  • Maintained a strong focus on hospitality, safety, and brand representation, contributing to a premium guest experience.

Education

Designation - Human Resources Management

Chartered Human Rights Professional
In Progress

Certificate - Human Resources Management

Toronto Metropolitan University
Toronto
12-2021

Bachelor of Arts - Sociology

Brock University
St-Catharines, ON
01.2018

Skills

  • Bilingual - French/English
  • Event Planning
  • People Management
  • Team Leadership
  • Problem-Solving
  • Staff development

Languages

English
Native or Bilingual
French
Full Professional

Certification

CHRP in progress

Timeline

Operations Manager

II BY IV DESIGN
09.2023 - Current

Server

1 HOTEL
01.2023 - 01.2024

HR & Office Administrator

MGI CONSTRUCTION
01.2023 - 10.2023

Cabin Crew Manager

WESTJET AIRLINES
01.2020 - 01.2023

Event Coordinator, Tour Guide, Banquet Server

JACKSON TRIGGS
01.2016 - 08.2018

Bachelor of Arts - Sociology

Brock University

Designation - Human Resources Management

Chartered Human Rights Professional

Certificate - Human Resources Management

Toronto Metropolitan University
Logan Ling