Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Trader Joes Crew Member
Trader Joes
05.2024 - Current
Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Responsible for opening and closing sections (cold pro, dry pro, frozen section, etc.) and ensuring customers have a good, social experience at register.
While working sections through out the day, checking on customers and asking "Anything I can do for you guys?" is a priority.
Used time management and be organization skills to make sure sections are opened and closed properly in a timely matter!
Built relationships with customers to encourage repeat business.
Barista/Shift Supervisor
Dutch Bros Coffee
08.2023 - 05.2024
As a barista, I work in fast paced environments and have to work well under pressure.
Making drinks at a bar with another person requires me to utilize teamwork skills.
In October, I was promoted to Shift Lead.
As a shift lead I am in charge of till (money handling), making sure the shop is clean and ready for the next shifts, and making sure everyone gets breaks.
I also have experience with inputting deposits.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction.
Head Coach
Bulldog Water Polo Club
01.2023 - 05.2023
While working at Bulldog Water Polo Club, I was in charge of a team with boys and girls aged from 9-12.
I was required to be CPR and first aid certified.
Organized and led practices and scrimmages to increase competitive attitude and skills.
Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Head Coach
Buchanan Water Polo Club
09.2022 - 12.2022
I was responsible for a water polo club team that consisted of boys aged from 8-13.
I planned out practice plans and workouts for the team.
I was in charge of opening and closing the pool, which included cleaning up supplies, locking doors, and turning off stadium lights.
Promoted good sportsmanship with competing teams on- and off-field.