Logan Theide
Livermore
Summary
Dynamic Service Technician with extensive experience at East Bay Harley-Davidson, excelling in diagnostic troubleshooting and customer service. Proven ability to enhance customer satisfaction through effective communication and mechanical expertise. Recognized for maintaining safety standards and optimizing workflow, ensuring efficient operations and high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Service Technician
East Bay Harley-Davidson
Livermore
01.2025 - Current
- Performed routine maintenance on motorcycles to ensure optimal performance.
- Diagnosed mechanical issues and recommended necessary repairs to customers.
- Utilized diagnostic tools to troubleshoot electrical and mechanical problems effectively.
- Educated customers on proper motorcycle care and maintenance practices.
- Maintained a clean and organized work environment to promote safety standards.
- Repaired faulty components such as motors, pumps, valves, switches.
Service Advisor
East Bay Harley-Davidson
Livermore
12.2023 - 01.2025
- Assisted customers with inquiries regarding motorcycle maintenance and repair services.
- Scheduled service appointments and coordinated technician workflows for efficiency.
- Communicated service recommendations based on customer needs and vehicle inspections.
- Provided updates to customers on service progress and timelines regularly.
- Educated customers about motorcycle care, safety, and operational best practices.
- Handled customer feedback, resolving concerns to enhance overall satisfaction experience.
Parts Specialist
East Bay Harley-Davidson
Livermore
02.2023 - 11.2023
- Assisted customers in identifying and selecting motorcycle parts and accessories.
- Processed and fulfilled orders using inventory management software.
- Maintained organized parts inventory to ensure efficient retrieval and stock management.
- Collaborated with the service team to provide accurate parts information for repairs.
- Educated customers about product features, benefits, and compatibility with various models.
- Coordinated with suppliers to source hard-to-find parts for special requests.
- Processed returns, exchanges, and refunds in a timely manner.
- Conducted regular inventory audits to identify discrepancies and streamline processes.
Associate Manager
Express Factory Outlet
Livermore
08.2022 - 01.2023
- Trained and developed team members on customer service best practices.
- Managed inventory levels and coordinated stock replenishment activities.
- Assisted in visual merchandising to enhance product displays and store aesthetics.
- Handled customer inquiries, resolving issues promptly and professionally.
- Conducted regular staff meetings to discuss performance and operational updates.
- Maintained accurate records of sales transactions and employee schedules.
- Managed daily workflow of team members to meet organizational goals.
- Handled responsibilities successfully in manager's absence.
- Created monthly reports outlining progress on key initiatives.
Sales Associate
BootBarn
Livermore
10.2020 - 07.2021
- Assisted customers in finding products and provided detailed product information.
- Organized merchandise displays to enhance visual appeal and promote sales.
- Maintained store cleanliness and organized stockroom for efficient operations.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Educated customers about promotional offers and loyalty programs available in-store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Granada High School
Livermore, CA06-2022
Skills
- Customer service
- Inventory management
- Electrical repairs
- Diagnostic troubleshooting
- Motorcycle maintenance
- Automotive Painting
- Automotive Detailing
- Automotive Dent Repair
- Team collaboration
- Attention to detail
- Mechanical aptitude
- Heavy lifting
- Safety procedures adherence
- Project oversight
References
References available upon request.
Timeline
Service Technician
East Bay Harley-Davidson
01.2025 - Current
Service Advisor
East Bay Harley-Davidson
12.2023 - 01.2025
Parts Specialist
East Bay Harley-Davidson
02.2023 - 11.2023
Associate Manager
Express Factory Outlet
08.2022 - 01.2023
Sales Associate
BootBarn
10.2020 - 07.2021
High School Diploma -
Granada High School
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