Logan Mosinsky
Kelowna,BC
Summary
Experienced Technical Support Specialist with over 5 years in diverse technical support roles. Proven track record in both field experience and remote administration. Adept in network administration of Microsoft/SQL environments. Operated in the implementation and maintenance of fiber optic/wireless infrastructures as a field technician. Proficient in Windows and Linux environments, with a solid foundation in cloud platforms and security best practices. Skilled in conducting IP-based vulnerability scans and wireless network assessments for optimal data protection.
Overview
7
7
years of professional experience
Work History
Technical Product Support Specialist II (Diamond Team)
CentralSquare Technologies
11.2022 - 02.2025
(Remote)
- Analyze, and work on support cases via telephone, email, and web
- Network administration of Microsoft/SQL environment
- Collaborated with team, and clients with salesforce
- Closed an average of 60 tickets per month
Contractor Telus Telecommunications Technician
Aecon Technical Solutions
06.2020 - 11.2022
(In Field)
- Analyze and repair voice, internet, TV circuits using test meters, software test tools, and hand tools
- Install new fiber services to residential and small business locations via aerial and underground connections
- Fulfilled 4-10 clients on site needs per day
Contractor/Security Analyst
Seeking Fire Consulting
02.2019 - 06.2020
(Hybrid)
- Conducting IP based vulnerability scans/assessments
- Excluded evaluations of clients Wi-Fi based infrastructure documenting the assessments
- Provided Clients with reports of evaluations results, and recommendations every 3 months
Contractor/Technical Support/Installer
Absolute WiFi Solutions
08.2018 - 06.2020
(Hybrid)
- Experience with remote phone support
- Administration of wireless networks
- Preformed installations, and handled maintaining services provided to the clients
Education
Network Administration/Security Specialist Diploma -
Center of Arts And Technology
Kelowna, BC03.2018
Skills
- Critical thinking
- Strong written and verbal communication skills
- Responsible
- Experience working independently
- Strong Organization
- Proactive mindset
- Comfortable working in fast paced environments
- Bondable
- Security License
Timeline
Technical Product Support Specialist II (Diamond Team)
CentralSquare Technologies
11.2022 - 02.2025
Contractor Telus Telecommunications Technician
Aecon Technical Solutions
06.2020 - 11.2022
Contractor/Security Analyst
Seeking Fire Consulting
02.2019 - 06.2020
Contractor/Technical Support/Installer
Absolute WiFi Solutions
08.2018 - 06.2020
Network Administration/Security Specialist Diploma -
Center of Arts And Technology
Similar Profiles
Amy SmithAmy Smith
Solutions Architect at CentralSquare TechnologiesSolutions Architect at CentralSquare Technologies
Sheri PenderSheri Pender
Senior Solutions Consultant at CentralSquare TechnologiesSenior Solutions Consultant at CentralSquare Technologies
Jonathan MillnerJonathan Millner
Technical Services Engineer at CentralSquare TechnologiesTechnical Services Engineer at CentralSquare Technologies